Manager Customer Relations

Manager Customer Relations

LOCATION

La Vista, NE TYPE Direct Hire SALARY $62,000 - $95,000 / yr ID CA294-2753888 POSTED Apr 2, 2026 Manager Customer Relations #3572662

Job Title:

Manager Customer Relations

Location:

La Vista, NE

Salary Compensation:

$62,000 - 95,000 per year (Salary commensurate with experience.)

Work Location:

On-Site Only (Not remote or hybrid)

Job Type:

Direct Hire

Industry:

Manufacturing

Company Size:

100-500 million in annual revenue Keys to

Job:

Bachelor's degree in business or related field; demonstrated customer-service leadership and team management experience; advanced Excel, Outlook, Teams, and CRM proficiency; strong data-driven decision-making, communication, and problem-solving skills; ability to lead in a dynamic environment. Position Overview This leadership position directs a team of customer-service professionals to deliver outstanding support for order processing, contract management, quoting, and issue resolution. You will drive operational improvements through data analysis, team development, and cross-functional collaboration while ensuring high service standards. The role starts fully on-site with hybrid flexibility available after successful performance. Core Responsibilities

• Leading, coaching, and developing a team of 10-20 customer-service staff to achieve world-class service levels and strict adherence to sales and operational procedures.
• Monitoring and adjusting staffing to effectively manage call volumes, order throughput, and quote demands while serving as the primary escalation resource for complex customer situations.
• Leveraging data analytics and reporting to identify process optimization opportunities and elevate overall service performance.
• Partnering with inside sales, operations, and other departments to refine systems, share best practices across regions, and support strategic initiatives.
• Overseeing full-cycle talent management including recruitment, training, performance evaluations, and professional development planning.
• Upholding organizational quality, safety, and core-value standards while participating in occasional travel for customer engagements or industry events (under 5%).

Position Requirements Bachelor's degree in business management or a closely related field required. Proven experience leading customer-service teams with strong proficiency in Microsoft Excel (advanced formulas including

VLOOKUP, COUNTIFS

), Outlook, Teams, and CRM platforms. Exceptional analytical, communication, and problem-solving abilities are mandatory. Physical Demands and Work Environment Primarily office-based with regular computer use, occasional standing or walking, and moderate noise from team interactions and phones. Reasonable accommodations available.