Customer Service Account Manager

We are looking for a driven Account Manager with high attention to detail and a passion for working with customers in the printing trade for our Relevant Packaging division. The ideal candidate will be a hard-working professional able to undertake a variety of responsibilities in servicing our national customer base and work diligently under pressure. Job duties include but are not limited to: Maintain all active lines of communication with customers, including, but not limited to, phone and email. Respond to all customer inquiries, quickly and accurately provide quotes, process order requests and troubleshoot problems that arise. Engage with customers to understand their product needs and requirements. Accept feedback and direction from customers, and follow through appropriately. Provide vendor management services, ensuring proper inventory and timely supply of product. Learn internal systems regarding workflow and order processing. Convey a positive attitude and professionalism in communications with customers, both via phone and email, and maintain a high focus on the customer's needs and timeline. Create and update records ensuring accuracy and validity of information. Maintain trusting relationships with suppliers, customers and colleagues. Ship customer samples via USPS, UPS and FedEx as needed. Ensure all required documentation is completed. Follow all SQF and safety practices. Perform other job duties as assigned. Requirements include but are not limited to: Bachelor's Degree preferred; high school diploma or equivalent required. 5 years of customer service experience with some management experience preferred, or equivalent combination of experience and education. Experience in the printing industry, either production or customer service. Must be 18 years of age or older. Proficient in Microsoft Office suite, particularly Outlook and Excel. Highly detail-oriented, accurate and efficient in tasks. Positive and welcoming personality with the drive to succeed at a wide variety of tasks. Able to communicate effectively with management and team members. Able to establish and maintain positive and cooperative working relationships in a culturally diverse environment. Able to manage priorities and switch seamlessly between tasks in a fast-paced environment. Shows a high sense of urgency for on-time completion of assigned activities. Solution-focused. Able to read and understand a job ticket in English, both printed and on the computer system. Able to read a ruler, understand measurements, and do basic math accurately. Can differentiate colors. Position requires sitting, standing and walking for long periods of time with intermittent bending, stooping and kneeling. Position requires the ability to safely lift up to 50 lbs, 20+ feet in distance. Vision correctable to 20/20 (able to pass an eye test). Able to withstand exposure to loud noises, machinery and varying temperatures. Willing to work in other departments or handle unique duties as needed. Availability for overtime as needed. About our

Culture :

We hire trade craftspeople who don't know the meaning of "That's not my job." People who are willing to do whatever is necessary for the customer and their coworkers, and are always up to learn something new. In fact, we have a small but mighty team who are so excited about learning new things that they are willing to eat, sleep, and likely dream about the future of print. But it may be at odd hours, because we are working toward filling three shifts, in order to meet our customer's needs. This team includes every department, every shift, every print partner, and every customer. Our team builds, teaches, learns, shares, rallies, and works hard for each other. We succeed together.

Benefits:

We offer competitive pay and benefits for full-time employees, including, based on time worked/accrual hours: paid personal time, paid vacation (available at one year), enrollment in the company health, vision/dental group plans and HSA plan (1st of the month after 60 days), 401K enrollment(one year) and Employee Assistance Program. We are a tobacco and drug free workplace.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): Are you 18 years of age or older? Please answer yes or no.

Education:

High school or equivalent (Required) Ability to

Commute:

Omaha, NE 68137 (Preferred)

Work Location:

In person