Service Manager - Heavy Equipment

Service Manager - Heavy Equipment A1 Iron Corporation Papillion, NE Job Details Full-time 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Service writing Customer communication Driver's License Attention to detail Driving Appointment scheduling Team motivation (leadership skill) Technical Proficiency Mechanical knowledge Time management Full Job Description We are a respected leader in the heavy equipment industry, providing top-tier machinery, parts, and service solutions to keep our customers running efficiently. We pride ourselves on our customer-first approach, knowledgeable team, and commitment to excellence.

Position Overview:

We are seeking a detail-oriented and customer-focused Service Writer/Manager to oversee the daily operations of our service department. The ideal candidate will possess strong organizational and communication skills, a solid understanding of heavy equipment, and the ability to deliver exceptional customer service while managing work orders, technicians, and service flow.

Key Responsibilities:

Serve as the main liaison between the service department, customers, and technicians Greet customers and gather detailed descriptions of equipment issues Open, schedule, and manage work orders, ensuring accuracy and timely completion Coordinate and communicate repair timelines, costs, and updates to customers Assign jobs to technicians based on skill, availability, and priority Track, review, and authorize parts and labor charges in service invoices Support warranty claim submissions and maintain service documentation Manage service department workloads to optimize productivity and customer satisfaction Monitor safety and compliance standards in all service operations Build and maintain long-term relationships with customers through professionalism and responsiveness

Qualifications:

Experience in a service writer or service manager role within heavy equipment, automotive, or related industries Strong knowledge of mechanical equipment, construction machinery, or diesel engines preferred Excellent organizational, time management, and multitasking skills Proficient in computer systems, including service or work order management software Exceptional communication and customer service skills Ability to lead, motivate, and manage a team of skilled technicians Strong problem-solving ability and attention to detail Ability to occasionally lift up to 50 pounds and perform equipment inspections which may involve moving on or under machines in shop or field environments. Valid driver's license required

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person