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Client Services Manager
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CUSAG LLC
Swanzey, NH (In Person)
$62,500 Salary, Full-Time
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Job Description
Client Services ManagerJob Summary The Client Services Manager is responsible for overseeing client relationships, supporting team operations, and ensuring high-quality service delivery. This role serves as a primary point of contact for clients while also providing leadership, guidance, and support to internal staff.
The ideal candidate is organized, solutions-oriented, and able to balance client needs with team management responsibilities. This position works closely with senior leadership and operational teams to maintain strong client partnerships, improve processes, and support overall business goals. Work Environment Occasional travel to client locations may be required. Some evening or weekend work may be necessary to meet deadlines or client needs. Collaborative, team-focused environment with strong support from senior leadership and management. Key ResponsibilitiesClient & Account Management Build and maintain strong relationships with clients. Serve as a primary contact for client communication, questions, and issue resolution. Manage client accounts to ensure expectations, deadlines, and service standards are met. Identify opportunities to improve efficiency and overall client satisfaction. Team Leadership & Support Provide day-to-day support, guidance, and direction to team members. Assist with onboarding and training of new employees. Delegate assignments and monitor workloads to ensure timely completion of tasks. Promote staff development through coaching, feedback, and knowledge sharing. Participate in management meetings and contribute to operational improvements. Operations & Project Coordination Coordinate with internal departments to ensure smooth workflow and successful project completion. Monitor account activity, delinquency trends, and operational performance. Prepare reports and provide updates to senior leadership as needed. Ensure company procedures and client-specific requirements are consistently followed. Performance Monitoring & Reporting Review and analyze reports to identify trends, concerns, and opportunities for improvement. Track account performance and recommend action plans when necessary. Monitor billing, productivity, and operational metrics for accuracy and efficiency. Assist in preparing monthly reports and management summaries. Compliance & Process Oversight Maintain compliance with all applicable federal, state, and local regulations. Ensure accurate documentation and recordkeeping. Monitor specialized accounts including bankruptcies, legal matters, repossessions, and hardship reviews when applicable. Support continuous improvement of internal processes and service delivery standards. Required Skills & Qualifications Strong communication and interpersonal skills. Leadership and team management experience preferred. Excellent organizational and multitasking abilities. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Ability to work independently and collaboratively with a team. Professional, adaptable, and customer-service focused mindset. Preferred Attributes Solutions-oriented with strong attention to detail. Ability to build positive relationships with clients and staff. Comfortable handling sensitive or complex situations professionally. Strong time management and follow-through skills. Experience in consumer lending, financial services, or client operations is a plus.
The ideal candidate is organized, solutions-oriented, and able to balance client needs with team management responsibilities. This position works closely with senior leadership and operational teams to maintain strong client partnerships, improve processes, and support overall business goals. Work Environment Occasional travel to client locations may be required. Some evening or weekend work may be necessary to meet deadlines or client needs. Collaborative, team-focused environment with strong support from senior leadership and management. Key ResponsibilitiesClient & Account Management Build and maintain strong relationships with clients. Serve as a primary contact for client communication, questions, and issue resolution. Manage client accounts to ensure expectations, deadlines, and service standards are met. Identify opportunities to improve efficiency and overall client satisfaction. Team Leadership & Support Provide day-to-day support, guidance, and direction to team members. Assist with onboarding and training of new employees. Delegate assignments and monitor workloads to ensure timely completion of tasks. Promote staff development through coaching, feedback, and knowledge sharing. Participate in management meetings and contribute to operational improvements. Operations & Project Coordination Coordinate with internal departments to ensure smooth workflow and successful project completion. Monitor account activity, delinquency trends, and operational performance. Prepare reports and provide updates to senior leadership as needed. Ensure company procedures and client-specific requirements are consistently followed. Performance Monitoring & Reporting Review and analyze reports to identify trends, concerns, and opportunities for improvement. Track account performance and recommend action plans when necessary. Monitor billing, productivity, and operational metrics for accuracy and efficiency. Assist in preparing monthly reports and management summaries. Compliance & Process Oversight Maintain compliance with all applicable federal, state, and local regulations. Ensure accurate documentation and recordkeeping. Monitor specialized accounts including bankruptcies, legal matters, repossessions, and hardship reviews when applicable. Support continuous improvement of internal processes and service delivery standards. Required Skills & Qualifications Strong communication and interpersonal skills. Leadership and team management experience preferred. Excellent organizational and multitasking abilities. Ability to manage multiple priorities in a fast-paced environment. Strong analytical and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, Word, Outlook). Ability to work independently and collaboratively with a team. Professional, adaptable, and customer-service focused mindset. Preferred Attributes Solutions-oriented with strong attention to detail. Ability to build positive relationships with clients and staff. Comfortable handling sensitive or complex situations professionally. Strong time management and follow-through skills. Experience in consumer lending, financial services, or client operations is a plus.