Family Assistance Program Supervisor (HCA/ISD #10104029)

Family Assistance Program Supervisor (HCA/ISD #10104029) State of New Mexico - 3.5 Anthony, NM Job Details Full-time $26.57 - $39.86 an hour 3 days ago Benefits Health insurance Qualifications Driver's License Full Job Description Posting Details Interviews are anticipated to be conducted within two weeks of closing date. This posting may be used to fill multiple vacancies. Our Vision Every New Mexican has access to affordable health care coverage through a coordinated and seamless health care system. Our Mission We ensure that New Mexicans attain their highest level of health by providing whole-person, cost-effective, accessible, and high-quality health care and safety-net services. Our Goals Leverage purchasing power and partnerships to create innovative policies and models of comprehensive health care coverage that improve the health and well-being of New Mexicans and the workforce. Achieve health equity by addressing poverty, discrimination, and lack of resources, building a New Mexico where everyone thrives. Implement innovative technology and data-driven decision-making to provide unparalleled, convenient access to services and information. Build the best team in state government by supporting employees' continuous growth and wellness. Why does the job exist? The Family Assistance Program Supervisor will be: Providing timely and accurate customer service in determining client eligibility. Delivering effective leadership, guidance, and problem resolution for Income Support Division staff. Training staff to ensure consistent application of policies, procedures, and eligibility standards. Ensuring office operations follow the County Plan of Operations and meet performance goals for timeliness, accuracy, and customer service. Maintaining compliance with federal and state regulations, as well as state and county corrective action plans and initiatives. How does it get done? The Family Assistance Program Supervisor is responsible for: Advancing department and division goals for client self¿sufficiency by supporting client placement and maintaining strong relationships with work contractors and community partners. Developing employees through effective coaching and counseling aligned with accepted management practices, the HCA Code of Conduct, and the County Plan of Operations. Who are the customers? Income Support Division (ISD) Family Assistance Analysts (FAA). Ideal Candidate Income Support Division (ISD) Family Assistance Analysts (FAA). Minimum Qualification Bachelor's Degree from an accredited college or university in any field and two (2) years of experience in unemployment insurance claims and/or tax, accounting, auditing, finance, budgeting, eligibility determination/interviewing, clerical work, customer service, data entry, and/or interviewing in a public welfare or social welfare program. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience. One (1) year of supervisory experience may substitute for one (1) year of experience. Employment Requirements Must possess and maintain a valid Driver's License. Must possess or obtain Defensive Driving Certificate Employment is subject to a pre-employment criminal history background investigation and is conditional pending results. Working Conditions Office Setting, exposure to VDT, extensive personal computer and phone usage. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Theresa Romero, (505) 394-2977. Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.