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ASSISTANT SERVICE MANAGER EXPRESS
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TATE BRANCH AUTOPLEX CDJR GMC
Carlsbad, NM (In Person)
$55,000 Salary, Full-Time
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Job Description
Job Summary Join our dynamic team as an Assistant Service Manager (Express) and play a vital role in delivering exceptional automotive service experiences. In this energetic position, you will oversee daily service operations, support technicians, and ensure customer satisfaction through efficient vehicle maintenance and repair processes. Your leadership will help drive sales, upselling opportunities, and maintain high standards of mechanical excellence. This role is perfect for someone with a passion for automotive diagnostics, mechanical knowledge, and delivering top-tier customer service in a fast-paced environment. Duties Assist the Service Manager in coordinating daily service department activities to ensure smooth operations and timely vehicle turnaround Support service technicians with technical guidance on automotive diagnostics, transmissions, oil changes, brake repairs, suspension, and other mechanical repairs Lead efforts in upselling additional services such as tire service, alignments, shocks & struts, air brake systems, and diesel engine repairs to maximize revenue opportunities Oversee customer interactions to provide clear explanations of repairs, estimate costs accurately using auto estimating tools, and ensure a positive service experience Manage cash handling procedures and process payments efficiently while maintaining accurate records Assist in training and mentoring team members on automotive repair techniques, service writing, and customer service best practices Ensure compliance with safety standards and maintain a clean, organized work environment Requirements Proven dealership experience or background in auto service management preferred Strong knowledge of automotive repair including transmissions, oil changes, brake systems, alignments, suspension work, tire services, and diesel engines Hands-on mechanic experience or familiarity with automotive diagnostics is highly desirable Excellent customer service skills with the ability to communicate technical information clearly to clients Experience with auto estimating software and service writing processes Ability to handle cash transactions accurately and responsibly Knowledge of automotive sales processes is a plus Valid driver's license with a clean driving record; ASE certification or equivalent is advantageous Motivated team player with strong organizational skills and attention to detail Embark on a rewarding career where your mechanical expertise and leadership skills make a real difference! We are committed to supporting your growth in the automotive industry while providing an engaging work environment filled with opportunities for advancement.