Plumbing Service Manager

Lead the Team. Drive Performance. Build the Standard. At Sierra Air Conditioning & Plumbing, we are committed to delivering exceptional service, developing strong leaders, and creating long-term career opportunities for our team. As one of Las Vegas' leading home service companies, we continue to grow and are looking for a driven Plumbing Service Manager to help lead our plumbing department to the next level. This role is more than managing technicians, it's about building culture, coaching performance, driving accountability, improving customer experience, and leading a high-performing team. If you are a strong leader who thrives in a fast-paced environment and knows how to motivate teams while maintaining high operational standards, we want to meet you. What You'll GetCompensation & Incentives Competitive Base Salary Performance-Based Bonus Structure High earning potential based on department performance, revenue growth, and KPIs Benefits Medical, dental, and vision insurance 401(k) with company match Paid Time Off & Holidays Company vehicle and gas card Phone and tablet provided Year-round stability and growth opportunities Leadership Support & Growth Leadership development opportunities Access to training and operational resources Opportunity to help shape and grow the plumbing department Strong executive and operational support Team & Culture High-performance environment focused on accountability and growth Strong team culture with leadership support Company events, team outings, and employee appreciation programs Opportunity to make a direct impact on department success The Role (What You'll Own) As the Plumbing Service Manager, you will oversee the daily operations and performance of the plumbing department while ensuring exceptional customer service, technician development, operational efficiency, and revenue growth.

You will:

Lead and coach plumbing service technicians Drive department performance and accountability Monitor KPIs and department metrics Improve technician development and customer experience Ensure operational consistency and efficiency Build and maintain a winning culture Key ResponsibilitiesLeadership & Team Management Lead, coach, and develop plumbing technicians Conduct ride-alongs, performance reviews, and coaching sessions Hold team members accountable to company standards and expectations Assist with recruiting, onboarding, and training new technicians Create a positive, high-performing team culture Operational Performance Monitor daily revenue, average ticket, conversion rates, and KPIs Ensure technicians are properly dispatched and set up for success Work closely with dispatch and customer service teams Help improve processes, efficiency, and overall department operations Maintain proper staffing levels and scheduling support Customer Experience Ensure exceptional customer service standards are maintained Assist in resolving customer concerns and escalations Promote professionalism, communication, and trust with homeowners Maintain high standards for service quality and workmanship Accountability & Reporting Review department performance metrics regularly Hold technicians accountable for performance and professionalism Maintain communication with leadership regarding department goals and performance Assist with reporting, forecasting, and operational planning What We're Looking For 5+ years of residential plumbing experience preferred Previous plumbing leadership or management experience preferred Strong leadership and coaching abilities Experience managing KPIs, performance metrics, and team accountability Strong communication and customer service skills Ability to lead in a fast-paced, high-volume environment Experience with ServiceTitan preferred Strong operational and organizational skills Valid driver's license with insurable driving record Important This is a leadership role that requires professionalism, accountability, and consistency Managers are expected to lead by example and maintain high standards Peak season may require extended hours and flexibility Success in this role comes from leadership, team development, operational execution, and customer satisfaction

Experience Residential Plumbing:

5+ years preferred

Management or Leadership Experience:

Preferred Home Services Industry Experience:

Preferred License/Certification Valid Driver's License required Plumbing certifications/licenses preferred Why Join Sierra? At Sierra Air Conditioning & Plumbing, we believe great teams build great companies. We are looking for leaders who want to grow, develop others, and help create a culture built on performance, professionalism, and opportunity. If you are ready to take ownership, lead a team, and grow your career with one of Las Vegas' top home service companies, apply today.

Pay:

$70,000.00 - $150,000.00 per year

Benefits:

401(k) 401(k) matching Company truck Dental insurance Fuel card Health insurance Health savings account Life insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

In person