Scheduling Coordinator/CSR

Are You Who We Are Looking For? Catseye's Scheduling Coordinator's manage the schedule for all our locations including MA, CT, RI, NH and NY. They are dispatching and routing complete schedules for our Pest Management Technicians. They are in charge of confirming appointments with clients, scanning and organizing work orders. They also handle some incoming phone calls and emails from current customers answering any questions or concerns a client may have regarding service and billing, We are looking for an energetic individual with great communication skills who is able to multi-task and work in a fast-paced environment. No prior knowledge of the pest management industry is necessary. About Catseye A leader in quality and superior industry standards, Catseye Pest Control is a family-owned business that has serviced residential and commercial institutions for over 37 years. Catseye is one of the nation's fastest growing pest control companies that puts the protection of family and home first when managing pest and wildlife problems. Dedication and professionalism are the pillars of our successful working environment. If you want to join an energetic company with a fun and goal-oriented culture, then Catseye is the place for you. Check us out at www.catseyepest.com Other Requirements Applicants must have a proven track record in customer service and can demonstrate strong communication and analytical skills as well as being self-motivated. For the right individual, there will be an opportunity for advancement into leadership roles in the near future. All new hires receive a drug test and background check. Applicants must be willing to work overtime and some Saturdays. Experience using CRM system(s) (Pest Control company experience a plus, not required) Minimum of two (2) years experience in customer service Call center experience a plus Strong computer skills Experience with MS Office suite and Google Workspace (preferred) Strong data entry and analytical skills a must Strong telecommunication skills are a must Excellent organizational skills and time management skills What's In It For You? Company paid benefits Competitive compensation Affordable Health, vision, and dental insurance 401K Life insurance Health Savings Account Aflac Insurance Paid holiday, vacation and Paid Sick time Come Be A Part Of The Catseye Family Today!