Client Navigator - Level II

Client Navigator - Level II Department

AMBULATORY CARE ADMINISTRATION

Location Manhattan Job

ID135215

Civil Service ClassificationNon Competitive Hire In Rate$48,336.00 (for employees new to HHC) Salary Range$48,336.00 - $48,336.00 Pay FrequencyAnnual Full/Part TimeFull-Time Regular/TemporaryRegular Regular ShiftDay About NYC Health + Hospitals NYC Health + Hospitals/Bellevue is America's oldest public hospital, established in 1736. Affiliated with the NYU School of Medicine, the 844-bed hospital is a major referral center for highly complex cases, with its 6,000 employees including highly skilled, interdisciplinary clinical staff. It sees more than 110,000 emergency room visits and 700,000 outpatient visits annually. Bellevue is an academic medical institution of international renown. We have served as an incubator for major innovations in public health, medical science, and medical education. Bellevue is a Level I Trauma Center delivering around-the-clock care in adult, pediatric, psychiatric and pediatric psychiatric emergencies as well as in the nationally-designated categories of cardiology, neurology, toxicology, and neonatology. In addition to providing comprehensive inpatient and outpatient state-of-the-art care Bellevue is a city-wide medical specialty referral source. Bellevue's clinical centers of excellence include: Emergency Medicine and Trauma Care; Cardiovascular Services; Designated Regional Perinatal Center and Neonatal Intensive Care Unit (ICU); Comprehensive Children's Psychiatric Emergency Program; and Cancer Services. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons. Work Shifts 9:00 A.M - 5:00 P.M Rotating weekends.

Duties & Responsibilities Purpose of Position:

Under general direction, with latitude for independent initiative and judgement, plans and directs the day-today operations of the client navigator environment. Interacts with clients, providing information, and explains applicable rules, regulations, policies and procedures. Performs related tasks.

Examples of Typical Tasks:

1. Supervises, plans, coordinates, monitors and trains staff. 2. Troubleshoots concerns with clients, traffic flows and computers. 3. Prepares reports, analyzes data and recommends changes to enhance client relations and flow of traffic within the health care setting. 4. Assists in the development and distribution of informational materials. 5. Maintains listings of events, meetings and workshops. 6. Greets clients and identifies services required to facilitate their flow throughout the health care setting. 7. Directs clients to appropriate personnel or area. 8. Monitors the entrance and lobby to facilitate client flow throughout the health care setting. 9. Provides clear and accurate answers to questions regarding services provided at the health care setting. 10. Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting. 11. Maintains wheel chair availability at all times. 12. Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel. 13. Maintains coverage of assigned work area at all times. 14. Maintains client confidentiality. 15. Maintains records. 16. May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-InHouse Census. 17. May review client information for accuracy. 18. May collect, evaluate and prepare reports. 19. May distribute visitor passes and answer questions regarding patients' status in accordance with policies and procedures established by the health care setting. Minimum Qualifications 1. Bachelor's Degree from an accredited college or university; and one (1) year of supervisory/administrative experience; or 2. High school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization; and two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience. Department Preferences Bilingual Spanish is preferred. Benefits NYC Health and Hospitals offers a competitive benefits package that includes: Comprehensive Health Benefits for employees hired to work 20+ hrs. per week Retirement Savings and Pension Plans Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts Loan Forgiveness Programs for eligible employees College tuition discounts and professional development opportunities College Savings Program Union Benefits for eligible titles Multiple employee discounts programs Commuter Benefits Programs