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Customer Success Manager
Job
Career Group Inc.
New York, NY (In Person)
Full-Time
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Job Description
Our client, a leading digital product sampling platform enabling brands to reach and engage consumers through targeted, data driven product experiences, is looking to hire a Customer Success Manager. Key Responsibilities
- Own the success, health and growth potential of a portfolio of NOAM brand partners, building strong relationships and understanding each account's objectives, priorities and risks.
- Lead post-sale campaign execution across onboarding, timelines, asset coordination, setup, troubleshooting, reporting, fulfilment coordination and internal stakeholder management.
- Advise brand partners on digital sampling best practice, including audience quality, consumer journeys, data capture, measurement and reporting.
- Monitor live campaign performance, identifying risks, trends and optimisation opportunities, and working with internal teams to resolve challenges quickly.
- Translate campaign results into clear, commercially relevant insights that help brands understand performance, value and recommended next steps.
- Partner with Brand Partnerships by sharing account insight, customer needs, retention risks and expansion opportunities that support account planning and long-term growth.
- Maintain strong account visibility through HubSpot and internal documentation, ensuring customer context, feedback and key actions are clearly captured. Essential Skills
- 2-4 years' experience in Customer Success, Account Management, Campaign Management or a similar client-facing role.
- Strong organisational skills, with the ability to manage multiple accounts, campaigns and deadlines at once.
- Excellent communication and relationship-building skills, with the confidence to advise, challenge and influence brand partners.
- Commercial awareness, with an understanding of how strong delivery, insight and customer relationships support retention, expansion and long-term account value.
- Analytical mindset, with the ability to turn campaign performance and customer insight into clear recommendations.
- Strong problem-solving skills, with the ability to identify risks early and work with internal teams to resolve challenges.
- Experience in digital campaigns, beauty, CPG, sampling, media, CRM or project management tools would be advantageous Success in This Role Successful candidates will:
- Build strong customer relationships at all levels
- Quickly develop a deep technical understanding of our platform
- Deliver excellence throughout all interactions with our customers
- Communicate brilliantly externally and internally and solve problems quickly and effectively
- Deliver persuasive commercial presentations
- Consistently expand the value of existing brand partnerships Please submit your resume for consideration