Customer Service Manager

Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.

Key Responsibilities:

Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflowCommunicate regularly with office personnel, sales, shipping, customers, and internal departmentsAssist with and prepare formal quotes for existing and prospective customersProcess purchase orders for tooling, prototypes, and productionAnalyze current order patterns and review sales marginsMonitor daily invoice activity and maintain accurate customer account informationMaintain and organize master drawing filesManage and support the Shipping Administrative AssistantServe as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flowAssist with accounts receivable activities as neededEnsure departmental adherence to ISO-compliant proceduresParticipate in weekly customer calls and daily management meetingsMake rounds in the press room and perform light walking in the factory as neededCross-train with team members to provide short-term coverage and supportTravel occasionally to customer sites, as neededPerform additional duties assigned by management