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Director, Customer Success (Akron, OH)
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Hippocratic AI
Akron, OH (In Person)
Full-Time
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Job Description
Director, Customer Success (Akron, OH) Hippocratic
This role is ideal for a healthcare-savvy leader who thrives in startup environments and knows how to translate early product-market fit into durable enterprise value. What You'll Do Lead, coach, and develop a team of Customer Success Executives , fostering a culture of accountability, collaboration, and continuous improvement Serve as the point of contact for your assigned health system accounts, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact Guide change management strategies and influence adoption across complex health system environments Execute best practices for onboarding, training, and workflow integration within your teams Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives Location & Travel This is an onsite role based in Northeast, OH, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.
AI - 5.0
Akron, OH Job Details Full-time 1 day ago Qualifications Managing customer accounts Customer communication Startup experience Managing clients in a customer support role Team development Mentoring Leading team collaboration initiatives Change management support (employee development activity) Cross-functional team management Healthcare IT Cross-functional communication Senior leadership Full Job Description About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. Why Join Our Team Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. About the Role Hippocratic AI is seeking a Director of Customer Success to lead a pod of enterprise health system accounts and a high-performing team of Customer Success Executives. In this role, you will combine senior client ownership with hands-on leadership of solution deployment, workflow adoption, and measurable long-term impact delivery. You'll be a player-coach : directly managing enterprise client relationships while mentoring and developing a team to deliver scalable, repeatable success across your book of business. You execute against established playbooks and processes, and contribute to refining them over time.This role is ideal for a healthcare-savvy leader who thrives in startup environments and knows how to translate early product-market fit into durable enterprise value. What You'll Do Lead, coach, and develop a team of Customer Success Executives , fostering a culture of accountability, collaboration, and continuous improvement Serve as the point of contact for your assigned health system accounts, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact Guide change management strategies and influence adoption across complex health system environments Execute best practices for onboarding, training, and workflow integration within your teams Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives Location & Travel This is an onsite role based in Northeast, OH, with five days per week at the client site and occasional travel to Hippocratic AI headquarters (Palo Alto, CA) for strategic planning and team sessions.