Route Coordinator / Customer Service

Job Summary The Route Coordinator / Customer Service professional plays a key role in supporting daily operations by coordinating routes, communicating with drivers and field staff, and providing excellent customer service. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities Coordinate and schedule daily routes to ensure efficient and timely service Communicate with drivers/field staff regarding route changes, service issues, and schedules Serve as a primary point of contact for customers via phone, email, or dispatch systems Resolve customer inquiries, complaints, and service requests professionally and promptly Enter, update, and maintain accurate customer and route information in company systems Monitor route performance and report delays or issues to management Assist with billing questions, service confirmations, and account updates as needed Collaborate with operations and management to improve efficiency and customer satisfaction Qualifications High school diploma or equivalent (associate degree preferred) Previous experience in customer service, dispatch, routing, or logistics preferred Strong communication and interpersonal skills Excellent organizational and multitasking abilities Proficiency with computers, scheduling software, and Microsoft Office Ability to remain calm and professional in high-pressure situations Skills & Competencies Customer-focused mindset Problem-solving and decision-making skills Time management and attention to detail Team-oriented with the ability to work independently Benefits Competitive pay Health, dental, and vision insurance (if applicable) Paid time off and holidays Retirement plan options Opportunities for growth and advancement