Customer Service Manager 2ND SHIFT

Customer Service Representative Manager The Customer Service Representative Manager is responsible for promoting customer satisfaction by performing a wide range of customer support, inventory management, procurement, and operational leadership activities. This role proactively identifies and resolves issues to strengthen relationships with both internal and external customers while serving as a primary point of contact for suppliers and vendors. In addition to daily operational responsibilities, this position provides leadership and direction to team members, ensures departmental goals are achieved, and supports continuous improvement initiatives. Success in this role requires strong communication skills, problem-solving abilities, patience, professionalism, and the ability to effectively manage multiple priorities in a fast-paced environment. Responsibilities Management of ordering goods and services while overseeing inventory management systems and order tracking processes. Support procurement activities, vendor negotiations, and cost-control initiatives. Provide leadership, guidance, and day-to-day direction to customer service and operational support personnel to ensure efficiency, accountability, and high-quality customer service standards. Monitor employee performance, provide coaching and training, assist with onboarding new team members, and support employee development initiatives. Actively listen to customers' needs and concerns, responding in a clear, professional, and courteous manner. Address complaints, troubleshoot issues, offer solutions, and follow up to ensure satisfaction. Provide countermeasures and contingency plans for all aspects of the program to avoid interruptions in product or service delivery to the GM manufacturing site. Manage vendor order confirmations to ensure pricing, quantities, and delivery schedules meet operational requirements and customer expectations. Serve as the primary point of contact for overall inventory system management and purchasing activities. Communicate operational updates, process changes, inventory concerns, and customer requirements effectively across departments. Generate summary reports, analyze operational data, and present findings to management to support business decisions and continuous improvement initiatives. Ensure emergency coverage and maintain accessibility to support customer needs and operational continuity. Provide timely and accurate updates regarding the status of incoming customer orders and delivery schedules. Collaborate with internal management teams and customer account leads to establish and maintain appropriate inventory min/max levels and operational metrics based on production schedules. Process customer billing and partner with the accounting department to resolve accounts receivable (AR), receipt discrepancies, and accounts payable (AP) concerns. Verify and reconcile customer inventory through effective parts management and routine cycle counts while maintaining accurate inventory levels to support daily operations. Coordinate daily trucking and logistics activities in partnership with shipping personnel to ensure timely and accurate deliveries. Produce detailed computer-based reports to support operational planning, forecasting, and decision-making. Support both internal and external meetings through preparation, communication, scheduling, and follow-up activities. Prepare and generate required documentation for product shipments while ensuring compliance with company procedures and customer requirements. Detail product and service features, company policies, and operational procedures accurately to customers and team members. Effectively prioritize responsibilities while managing communication with multiple customers, vendors, and departments simultaneously. Support departmental compliance with company policies, safety procedures, and operational standards. Identify opportunities for process improvements and implement solutions to improve customer satisfaction, inventory accuracy, and operational efficiency. Qualifications Bachelor's Degree in Business Administration, Supply Chain Management, or related field preferred. Buyer or procurement expertise is strongly preferred. Previous leadership, supervisory, or management experience preferred. Excellent verbal and written communication skills with strong active listening and customer service abilities. Strong organizational, problem-solving, and multitasking skills. Minimum of two years of customer service experience preferred. Experience with inventory management, procurement, logistics, or supply chain operations preferred. Proficiency with Microsoft Office applications, particularly Excel, and related business software systems preferred.

Pay:

$30.00 - $32.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person