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Customer Service Manager
Job
BR Staffing Solutions, LLC
Cuyahoga Falls, OH (In Person)
$57,500 Salary, Full-Time
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Job Description
Customer Service Manager BR Staffing Solutions, LLC - 5.0 Cuyahoga Falls, OH Job Details Full-time $55,000 - $60,000 a year 1 day ago Qualifications Retail customer service procedures Customer communication Staff supervision Retail industry sales team management Cash amount verification Pricing strategies Managing teams in a customer support role Managing retail teams Sales management Operational management Merchandising Staff scheduling Managing store merchandising operations Processing cash transactions Stock control methods Team scheduling Administrative experience Team development Budget planning Conflict management Client services experience within retail industry Retail math POS systems Retail management Team motivation (leadership skill) Management experience within retail industry Retail purchasing Full Job Description Overview Join our dynamic team as a Customer Service Manager and lead the charge in delivering exceptional service that keeps customers coming back! In this energetic role, you will oversee daily operations, manage a talented team, and ensure a seamless shopping experience. Your leadership will drive customer satisfaction, foster a positive work environment, and promote operational excellence. We are looking for a motivated professional with strong communication skills, management experience, and a passion for retail success. This paid position offers an exciting opportunity to develop your leadership skills while making a tangible impact on our customers and team members. Responsibilities Lead and supervise daily store operations, ensuring high standards of customer service and operational efficiency Manage team schedules, assign tasks, and oversee shift management to optimize store performance Train, mentor, and develop staff through effective onboarding, ongoing coaching, and performance evaluations Handle escalated customer inquiries with professionalism, employing negotiation skills to resolve issues satisfactorily Oversee inventory management, stock replenishment, and merchandising to maximize sales opportunities Conduct employee interviews and participate in recruiting efforts to build a strong, motivated team Maintain accurate payroll, bookkeeping, and cash handling records in compliance with company policies Implement marketing strategies and promotional activities to boost sales and enhance store visibility Requirements Proven management experience in retail or customer service environments with supervising responsibilities Strong leadership skills with the ability to motivate and develop team members Excellent communication skills; bilingual or multilingual abilities are highly valued Demonstrated expertise in customer service excellence and conflict resolution Experience with POS systems, retail math, pricing strategies, and sales management tools Knowledge of inventory control, purchasing procedures, and store merchandising techniques Ability to handle cash handling procedures accurately and efficiently Organizational skills with attention to detail in administrative tasks such as budgeting and scheduling Previous assistant manager or supervisory experience preferred; familiarity with retail math and store management best practices is essential Embark on a rewarding career where your leadership fuels success! We're committed to supporting your growth through comprehensive training & development programs. Join us today to make a difference in our customers' lives while advancing your professional journey!