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Administrative Support Specialist
Job
Aging in Place
Portsmouth, OH (In Person)
Full-Time
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Job Description
Administrative Support Specialist Summary Administrative Support Specialist plays a crucial role in ensuring the smooth operations of a home care agency. This position involves providing administrative assistance, managing schedules, and supporting the coordination of client care services. The specialist serves as a liaison between clients, caregivers, and management, fostering a positive and efficient environment. Job Responsibilities Administrative Tasks Manage office communication, including phone calls, emails, and correspondence. Maintain accurate client and employee records in compliance with confidentiality regulations; including documenting all correspondence with clients, caregivers, case managers, etc. Prepare and organize documents, reports, and presentations as needed. Assist with data entry, making copies, filing, and scanning documents into our system. Maintain the front desk area to ensure a welcoming environment. Handle incoming and outgoing mail. Scheduling and Coordination Track call offs, visit changes, and report excessive behavior to HR personnel. Update and maintain scheduling software to reflect changes and availability. Assist in managing client intake processes, including assessments and documentation. Client and Caregiver Support Serve as the first point of contact for clients and caregivers, addressing inquiries and concerns. Facilitate communication between caregivers and clients to enhance service quality. Assist in training new administrative staff and onboarding processes. Greet and assist visitors, caregivers, and clients. Assist the Client Care Assistant with over/under/missed visit reporting Maintain confidentiality of all client and employee information in compliance with HIPAA regulations. Compliance and Quality Assurance Ensure adherence to agency policies and regulatory requirements. Assist in maintaining quality assurance programs and audits. Review documentation for appropriate signatures, report errors to management team daily. Support the agency in implementing best practices for client care and service delivery. Marketing/Social Media Presence Managing/creating material posted to Agency social media. Marketing material Tracking Uniform Tracking Additional duties as required.