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Job Description
Client Services Manager (REMOTE; Bach degree req. $65-80K) #twiceasnice Recruiting•4.4 Toledo, OH Job Details Full-time $65,000•$80,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee stock ownership plan Qualifications Stakeholder engagement Customer relationship building Presentations for conferences or internal meetings Managing clients in a customer support role Bachelor's degree Customer relationship management Data interpretation Full Job Description [Remote] Client Services Manager•
Reputation Management Location:
Must reside within 150 miles of
Toledo, OH Salary:
$65,000•$80,000 + Performance Bonuses +
ESOP Benefits:
Medical, Dental, Vision, 401k w/match,
Holidays, PTO Job Type:
Full-Time;
Remote Travel:
1-4x monthly to
Toledo, OH HQ Start Date:
ASAP Sponsorship is not available [Remote] Client Services Manager Description Our client, a leader in customer experience management services, is seeking a consultative Client Services Manager to serve as the primary relationship owner and trusted advisor for a portfolio of high-profile clients. This is not a reactive customer support role. Instead, you will partner closely with clients to design, optimize, and evolve their customer experience and reputation management programs. You will translate complex data into meaningful business insights, deliver executive-level presentations, and help clients improve customer satisfaction, brand perception, and operational performance. Success in this role is measured by client retention, customer satisfaction, account growth, and your ability to become a valued strategic partner to your clients. The ideal candidate combines strong relationship management skills with exceptional organization, executive presence, and the ability to manage multiple priorities in a fast-paced environment.
Note:
To qualify for this position, you must reside within 150 miles of Toledo, Ohio. [Remote] Client Services Manager Responsibilities Serve as a trusted advisor for a portfolio of client accounts (approx. 30) Build and maintain strong relationships with stakeholders at all levels Lead business reviews and share customer experience insights and strategic recommendations Partner with clients to define program goals, KPIs, and continuous improvement initiatives Manage account health, client satisfaction, renewals, and retention efforts Identify opportunities for account expansion Coordinate with internal teams to ensure seamless program execution Track account performance metrics and proactively address risks and opportunities Represent the company at client meetings, industry events, and conferences [Remote] Client Services Manager Qualifications Bachelor's degree required 3+ years of experience in client services, ideally within customer experience or insights, required. Strong analytical skills with the ability to evaluate data and identify trends required Exceptional written, verbal, and presentation skills, including experience presenting to senior leaders and executive stakeholders required Must reside within 150 miles of Toledo, OH and be willing to travel to the office 1-4 times per month for meetings and team collaboration About #twiceasnice Recruiting Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters•we align our interests with the long-term success of every placement. Need recruiting help? www.twonice.com
Pay:
$65,000.00•$80,000.00 per year
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): This role requires managing approximately 30 client accounts simultaneously. Tell us about the size and complexity of the client portfolio you currently manage. This position requires residing within 150 miles of Toledo, OH and traveling to the office 1-4 times per month. Any concerns? This position offers a base salary of $65-80K + a Performance-Based Bonus + ESOP. Does this work for you? Optional•Please include your LinkedIn profile.
Education:
Bachelor's (Required)
Experience:
client services or client relationship management: 3 years (Required) presenting business reviews or insights to clients: 2 years (Required)
