Manager, Product Support, AgRev - Urbana

Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution! Join us to make your contribution. We have started a revolution in the agricultural equipment industry! AGCO has formed AgRevolution™, an agricultural equipment dealership to provide industry-leading products and support services to the farming community. Our teams are relentless in their pursuit of excellence, ensuring AgRevolution delivers the best customer service in the industry in the most efficient, cost-effective way. Their success fuels our success. We ensure - Quality. Productivity. Efficiency. AgRevolution is looking for a Product Support Manager at our Urbana, OH location. The Product Support Manager will oversee a team of Service Writers, Parts Counter Associates, Field Service Technicians, and Shop Technicians. The Product Support Manager ensures operational excellence, customer satisfaction, and profitability across all service and parts departments in their region. Your Impact Leadership & Team Development Provide strategic leadership and daily support to Service and Parts Departments across multiple locations. Mentor and coach Service and Parts Departments and effectively manage the teams of technicians, service management and parts personnel. Foster a culture of accountability, safety, and continuous improvement. Operational Oversight Monitor and drive service and part department KPIs including labor efficiency, work order turnaround time, stock order %, freight recovery, and customer satisfaction Ensure consistent implementation of service and part processes, policies, and best practices across all locations. Collaborate with Sales departments to ensure seamless customer service and workflow across all departments. Customer Experience Champion a customer-first mindset across all service and part teams. Resolve escalated customer concerns and ensure timely follow-up. Support Service and Parts teams in building strong relationships with key customers and vendors. Financial Management Manage regional service and parts budgets, including labor costs, revenue, and asset management. Analyze financial reports and implement strategies to improve profitability. Identify opportunities for growth in service and parts revenue and efficiency. Compliance & Safety Ensure all service and part operations comply with company policies, OSHA regulations, and manufacturer standards. Promote and enforce safety protocols and training across all service and part teams.

Your Experience and Qualifications Education:

Associates or Bachelor's degree in business, marketing, or a related field preferred -or - 4+ years' relevant experience

Experience:

Minimum 5 years of experience in service or parts management, preferably in agricultural or heavy equipment industries.

Technical Knowledge:

Strong understanding of agricultural equipment, diagnostics, and repair processes.

Skills:

Excellent communication, organizational, and problem-solving skills. Proficiency in service management software and Microsoft Office Suite.

Travel:

Willingness to travel regularly within the assigned region. Your Benefits We also invite you to "Make the Most of You" - Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more… Your Workplace Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world's nearly 8 billion people. From the day you decide to join AgRevolution / AGCO, we want to engage and excite you and we're clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. Join us as we bring agriculture into the future and apply now! We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. Experience our global diversity and enterprising spirit while helping us create innovative technologies and a positive impact that helps feed the world's nearly 8 billion people. From the day you decide to join AgRevolution / AGCO, we want to engage and excite you and we're clear on where we want to go as a business and we trust you to help us there. Whether you want to learn a new skill or you aspire to do something different, we can help you develop the skills you need to take your career - and our business - to the next level. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives. Join us as we bring agriculture into the future and apply now! Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities and requirements and may change at any time with or without notice. For full duties, responsibilities and requirements, please consult the job description. AgRevolution / AGCO is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.