Customer Experience Host

Do you light up a room the second you walk into it? Are you the kind of person who naturally starts conversations, remembers names, notices when someone feels awkward, and makes people feel welcome without even trying? The Chatty Cat Cafe is looking for a part-time Customer Experience Host to join our team on weekends. This is not a typical "sit behind the register and wait for customers" job. This role is for someone who loves people, thrives in a busy environment, and wants to create an experience guests remember. You will help guests feel excited, comfortable, and connected from the second they walk in the door. You'll answer questions about our rescue cats, guide guests through the cat lounge experience, Taking customer food and drink orders, keep the energy in the space upbeat and welcoming, and help make weekends run smoothly. If you are shy, quiet, uncomfortable talking to strangers, this is probably not the right fit. We are looking for someone who: Is extremely outgoing and naturally talks to people easily Loves both people and cats Can confidently speak to customers all day long Notices what needs done without being told Can stay positive, energetic, and kind even when busy or stressed Is dependable, punctual, communicates well and work as part of a team Wants to be part of a mission-driven business helping rescue cats find homes What This Role Actually Looks Like A great

Customer Experience Host:

Greets every guest within 10 seconds Starts conversations naturally instead of waiting for guests to talk first Keeps the energy up in the room Helps guests feel comfortable if they are shy or nervous Engages children and families while still protecting the cats and keeping the lounge calm Talks with guests about our cats, their personalities, and the adoption process Helps redirect guests connect with the right cat Explains lounge rules kindly but confidently Keeps the cat lounge, front counter, and retail area tidy and welcoming throughout the shift Restocks merchandise, cleans up small messes, and jumps in wherever needed Helps guests book reservations, answer questions, and navigate the space Supports the barista team with restocking supplies during busy times Stays busy and productive without needing constant direction Requirements Weekday availability is required. Shifts are typically 2:30pm-5:30pm or 9:30am-5:30pm Monday-Friday. Occassional weekends required. Must be at least 18 years old Must be comfortable being on your feet for long periods Must be able to multitask and stay calm in a busy, fast-paced environment Must be comfortable speaking to strangers, children, and large groups

Pay:

$11.00 per hour

Work Location:

In person