Waste & Recycling Customer Service Manager

Customer Service Manager -

Waste and Recycling Industry Salary:

$75,000 - $90,000 per year + annual performance bonus Full-Time | Permanent About the Role A growing waste and recycling services provider in the Pacific Northwest is seeking an experienced Customer Service Manager to lead a high-performing customer support team. This role is responsible for driving service excellence, managing daily customer operations, and ensuring customer satisfaction across residential, commercial, and industrial accounts. Key Responsibilities Manage and develop a team of Customer Service Representatives Monitor service levels, KPIs, and customer satisfaction metrics Handle escalated customer concerns and resolve complex issues Collaborate with operations, dispatch, and sales teams Identify process improvements to enhance customer experience Support employee training, coaching, and performance management Ensure compliance with company policies and industry regulations Requirements 3+ years of customer service leadership experience Strong team management and coaching skills Excellent communication and problem-solving abilities Experience with CRM systems and call center metrics preferred Waste, recycling, or environmental services experience is preferred Benefits Competitive salary and bonus opportunities Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Life and disability insurance Employee Assistance Program (EAP) Professional development and career advancement opportunities For further consideration, please send your resume to sydnie.cross@gogpac.com.