Customer Service Manager

Customer Service Manager at GSS Safety LLC Customer Service Manager at GSS Safety LLC in Carlisle, Pennsylvania Posted in 9 days ago.

Type:

full-time

Job Description:

About GSS Safety GSS Safety is a leading manufacturer of high-visibility safety apparel designed to protect workers in hazardous environments. With a strong focus on quality, compliance, and fast turnaround, we serve customers across construction, logistics, utilities, and industrial sectors.

Our mission is simple:

improve worker safety through reliable, high-performance gear. The Role We're looking for a proactive and detail-oriented Customer Service Representative to join our growing team. In this role, you'll be the primary point of contact for our customers, ensuring a seamless experience from inquiry to order fulfillment. Key Responsibilities Respond to customer inquiries via phone, email, and online channels Process orders, returns, and exchanges accurately and efficiently Provide product information, pricing, and availability details Coordinate with sales, warehouse, and production teams to ensure timely delivery Resolve customer issues with professionalism and urgency Maintain accurate records in CRM/order systems Support key accounts and build long-term customer relationships What We're Looking For 1-3+ years of customer service experience (B2B or product-based preferred) Strong communication and problem-solving skills High attention to detail and organizational ability Comfortable working in a fast-paced, team-oriented environment Experience with ERP/CRM systems is a plus Interest in safety products, apparel, or industrial sectors is a bonus Why Join GSS Safety? Be part of a mission-driven company focused on worker safety Collaborative and supportive team environment Opportunities for growth and development Competitive salary + benefits If you're passionate about delivering excellent customer experiences and want to be part of a company that makes a real-world impact, we'd love to hear from you.