Customer Service Manager

Customer Service Manager Conshohocken, Pennsylvania Apply Save Job

ID 59320

Functional area Marketing & Sales Full-time/part-time Full Time Experience level Professional Customer Service Manager Customer Service Manager Permanent Creating foldable displays, advancing medical innovations, or giving new life to precious metals

• at Heraeus, we empower our customers to stay ahead of the curve.

As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Metals & Recycling, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,200 people across 40 countries, all dedicated to shaping the future of technology and industry.

The following challenges await you:

Provide leadership and guidance to the Customer Service Department. Manage the departmental budget. Communicate externally to customers and internally to accounting, purchasing, production, quality control, shipping, jarring, and engineering as needed. Confer with customers by telephone or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders as needed. Understand and manage the variable pricing of precious metals and follow Heraeus guidelines regarding precious metal pricing. Oversee price maintenance of customer specific pricing (deviations and standard price), upon product/sales manager feedback. Fully understand the OTC process in SAP, including all necessary SAP transactions. Fully understand the eCommerce platform, customer set up steps and to be able to troubleshoot eShop errors that arise. Follow and support ISO and IATF procedures and participate in all audits pertaining to the OTC procedures. Own and manage customer purchasing portals and EDI programs.

Your Profile:

We are looking for people who are not just open to new ideas, but want to bring fresh thinking, energy and a creative perspective to their work. Some of the traits and qualifications the ideal candidate would possess include: A minimum of a Bachelor's Degree and eight to ten years of experience in a customer service or inventory control role supporting a manufacturing environment is required. Minimum 5 years of management experience is required. Interpersonal skills and the ability to communicate in a professional manner are required. Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required. Computer proficiency in an ERP system as well as MS Outlook, MS Word and MS Excel is required. Knowledge of ISO standards is helpful. This position will have limited travel required to support internal projects, training, and sales meetings. Curious? Apply now! Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives. We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov Any further questions? If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at jobs.heraeus.com .

Keywords:

customer service, manager

ReqID:

59320 Apply Save Explore location Share this job Email Related jobs Featured Jobs Customer Service Representative Part-Time Conshohocken, United States Customer Service Representative Part-Time save this job Related Content Filter Stories Category Select Marketing & Sales Marketing and Sales Quality Assurance Service & Central Functions Pillar

• Channel Any General
• Hub Related content
• JD Related content
• page Filter Reset A truck. Eight flow bins. And I jumped for joy. Abbe Little, Smelting Sales Manager, Heraeus Precious Metals Manufacturing sounds in the air. Forklifts lift multi-ton containers. As the first truck rolls onto the site in Wartburg, Abbe knows: We did it. But the story doesn't begin here
• It begins with a blank sheet of paper.

Read on. The fox always knows the way: Kaiyue "Marvin" Ma, Account Manager, Heraeus Electronics A fresh perspective can change everything. Marvin brought his engineering roots into sales. At Heraeus, he shows that success isn't about pressure, but about understanding, connection, and the ability to see what truly matters. Sometimes, it's about finding the one person who opens the door. Discover his story.

This certain moment:

Dr. Martina Gieg, Chief Human Resources Officer & Member of Group Executive Leadership Team Pling! Martina's plans for today? Perfectly timed. Everything crystal clear. And then that one moment when it becomes clear: everything is different than planned. How can a colorful mix of things become a productivity turbo? Read more! Click here for the sparring session: Arthur Charlet, Head of Heraeus Medical; Co-President HME Jumping in at the deep end

• most people are familiar with this moment. For Arthur, at least, it was a leap into a new job world with lightning-fast progress. Why sometimes the most uncomfortable moments hold the most valuable lessons
• read the full story! Load more Get new jobs by e-mail! Our job openings
• tailored to you Email
• Interested In Select a job category from the list of options. Select a location from the list of options. Finally, click "Add" to create your job alert. Job Category
• Select a Job Category Consulting & Digital EHS & Sustainability Finance Human Resources Information Technology / IT Lab & Analytics Legal Marketing & Sales Production & Manufacturing Quality Assurance Research & Development Service & Central Functions Location
• Select Location Bitterfeld-Wolfen, Saxony-Anhalt Buford, Georgia Cartago, Provincia de Cartago Chandler, Arizona Conshohocken, Pennsylvania Dayton, Ohio Dorado, Puerto Rico Dresden, Saxony Fridley, Minnesota Hanau, Hesse Hartland, Wisconsin Kleinostheim, Bavaria Leverkusen, North Rhine-Westphalia New York, New York Rolla, Missouri Saint Paul, Minnesota Santa Fe Springs, California Wartburg, Tennessee Wehrheim, Hesse Wurmberg, Baden-Württemberg Yardley, Pennsylvania When autocomplete results are available use up and down arrows to review and enter to select.

Touch device users, explore by touch or with swipe gestures. Add Confirm Email By signing up, I acknowledge I have read the privacy policy , and I wish to receive email communications. I understand I can opt-out from receiving email and SMS communications at any time. Sign up