Customer Service Manager

Join Our Brandywine Team Are you ready to advance your career in a dynamic and essential industry? We are expanding and seeking motivated individuals to join our team. At Brandywine Valley Heating and Air Conditioning we believe our success comes from our people. We are looking for candidates who are eager to grow, learn, and work collaboratively. If you are driven by challenges and see them as opportunities, we want to hear from you! Why Join Brandywine?

Professional Growth:

Continuous learning and development opportunities.

Team Environment:

Work with a supportive and collaborative team.

Ethical Standards:

We do the right thing for our customers and employees.

Family Owned and Operated Position Summary:

The Customer Service Manager (CSM) serves as the leader of the Customer Service Team. The CSM trains, mentors, coaches, and fosters accountability for the team. The CSM takes ownership of the customer interactions for the company, setting the example for the Customer Service Representative team and leading through them to participate in the success of the Service Department and company.

Position Duties :

Manage, assign, and direct the office staff on a day-to-day basis adjusting as the workload and business dictates. Directs the scheduling and booking of the service or sales appointments. Develop profitable sales and acquire customers through alignment with our established sales and marketing program. Manage and allocate resources to meet the expectations of our clients. Handle multiple tasks and set priorities on their own. Develop programs and processes to ensure effective use of resources. During slow periods create and manage outbound telemarketing to claw back customers and offer sales of declined repairs Manage the Customer Service Representatives Work closely with the service, IAQ and sales departments, recognizing and identifying possible sales opportunities facilitating appropriate follow up. Alert managers quickly to significant customer issues, serving as a champion of the customers to our company. Follow-up on all leads, proposal, and potential sales until closed or lost. Have a good working knowledge of our products and services being offered. This may require additional study and training both on and off site.

Required Skills/Abilities:

Knowledge of Microsoft Excel and Word. Digital literacy, including but not limited to the use of smart phones, email, and text messaging. Possess superior interpersonal skills and the ability to communicate effectively with associates, superiors, vendors, and customers. Should also be very familiar with the use of smart phones, email, and text messaging. Must be capable of understanding client needs, and favorably influence their decision. Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees. Clean, neat, and professional appearance. We are an Equal Opportunity Employer and all inquiries are kept confidential.

To apply for:

Customer Service Manager @ Brandywine Valley Heating and Air Conditioning