Customer Service Manager

Customer Service Manager HGM Glass 401 Carlisle Street, Hanover, PA 17331 $18

• $22 an hour $18
• $22 an hour HGM Glass is a family-owned residential and small commercial custom glass company serving customers with high-quality glass, mirror, shower doors, and glazing solutions.

We are seeking a highly organized, customer-focused professional to serve as the central point of communication for incoming customer inquiries, office coordination, and operational support. This position plays a critical role in creating a positive customer experience while helping coordinate communication between customers, sales staff, production, and installation teams. The ideal candidate is detail-oriented, personable, proactive, and comfortable managing multiple responsibilities in a fast-paced environment.

Compensation:

$18

• $22 hourly

Responsibilities:

Customer & Lead Management Serve as the primary point of contact for all inbound leads via phone, email, and walk-in inquiries Answer customer questions professionally and gather project details to facilitate quoting Enter lead and customer information accurately into our CRM system Create and assign follow-up tasks to the appropriate salesperson for quoting and follow-through Order Processing & Billing Enter approved orders into the system and generate customer invoices Collect payments and accurately record transactions in QuickBooks Send final invoices and billing statements upon job completion Maintain organized and up-to-date customer billing records Operations & Installation Support Accept and log incoming product deliveries, verifying accuracy against purchase orders Organize and prepare job paperwork, work orders, and documentation for the installation team Coordinate with the installation team to ensure they have complete and accurate project information before each job Maintain an organized office environment and filing system for active and completed projects

Qualifications:

Required Prior experience in customer service, preferably in the construction industry or a related trade environment Hands-on experience with QuickBooks Online for invoicing, payments, and basic bookkeeping Strong phone etiquette and customer-facing communication skills Proficiency with CRM software and general office tools (email, Microsoft Office, etc.) Highly organized with strong attention to detail and the ability to manage multiple priorities Reliable, punctual, and a team-oriented attitude  Preferred Experience in a glass, window, door, or specialty construction company Experience coordinating between sales teams and field crews About Company HGM Glass is a family-owned and operated full-service glass shop in Hanover, PA. We specialize in custom glass shower enclosures, wine rooms, insulated glass units, mirrors, and a variety of other custom glass work. At HGM Glass, our work is guided by our core values, which define who we are and how we succeed:

G.L.A.S.S.

Growth

• Committing to continuous improvement and innovation in the glass industry. Leadership
• Putting people over profit by leading with integrity. Adaptability
• Embracing change and challenge to deliver the best results. Service
• Providing a consistent and exceptional client experience. Safety
• Ensuring the well-being of our team and clients in every aspect of their experience