Customer Renewals Executive

Client:

Software provider

Job Title:

Customer Renewals Executive /

Contract Renewals Executive Duration:

12 Months (Extension and Conversion will be based on performance)

Location:

Newtown Square, PA 19073 -

Hybrid Pay Rate:

($30-$32.60) hourly

Required Qualifications:

Strong communication skills (written and verbal) Good problem-solving and organizational abilities Ability to work in a fast-paced, cross-functional environment Basic proficiency in MS Office (Excel, Word, Outlook) Comfortable using web-based tools and systems Bachelor's degree preferred but not mandatory

Preferred Qualifications:

Exposure to customer service, sales, or account management roles Knowledge of SaaS or enterprise software environments Additional language skills (e.g., German, French, Spanish) are a plus

Key Responsibilities:

Manage end-to-end customer contract renewals in partnership with account teams Engage with customers to negotiate commercial terms and support renewal discussions Act as a primary point of contact for renewal-related communication Coordinate with internal teams (Sales, Legal, Finance) to ensure timely deal execution Support customers through product transitions, including end-of-life (EOL) or sunset products Maintain accurate records and updates in CRM systems Identify opportunities for revenue retention and account growth Ensure a smooth and positive customer experience throughout the renewal lifecycle.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).