Account Manager

Professional Summary The Account Relationship Representative (ARR) plays a critical role in supporting the outside sales team by strengthening customer relationships, driving account growth, and ensuring high levels of customer satisfaction. This position works cross‑functionally with customers, operations, supply chain, and internal commercial teams to support inventory programs, order management, and sales initiatives. The ideal candidate brings strong communication skills, attention to detail, and a customer‑first mindset, paired with the ability to problem‑solve and manage multiple priorities in a fast‑paced environment. Key Responsibilities Serve as a primary point of contact for assigned customer accounts, delivering prompt, professional, and solution‑oriented support. Respond to customer inquiries, issues, and service requests in a timely manner while maintaining strong working relationships. Collaborate closely with outside sales representatives to support account development initiatives and help achieve or exceed monthly sales goals. Support, implement, and maintain Stellar vendor‑managed inventory (VMI) programs at customer sites. Operate and manage inventory systems including CribMaster, SupplyPro, AutoCrib, and hand‑held bin management tools. Maintain accurate inventory records, ensuring proper labeling, organization, cleanliness, and adherence to min/max product levels. Analyze inventory performance, identify unprofitable items, and recommend adjustments aligned with customer needs and business objectives. Enter, manage, and track customer quotes and orders in the ERP system (Prophet 21) or in coordination with Customer Service teams. Research and prepare customer quotes using branch, supplier, and company resources, ensuring accuracy and timely follow‑through. Identify add‑on and upsell opportunities by proactively recognizing customer needs and usage trends. Communicate with vendors, Product Management, and internal specialists to fulfill customer requirements and resolve issues. Act as a liaison between customers, the commercial team, and Solutions group to deliver coordinated and effective outcomes. Adhere to all customer site guidelines, safety protocols, and emergency procedures while maintaining required training and certifications. Qualifications Education High School Diploma or equivalent required Experience 2-3 years of relevant experience in sales, customer service, or account support Experience working with ERP systems preferred Skills & Abilities Clear, professional verbal and written communication skills Strong interpersonal skills with the ability to build trust across all levels, including executive stakeholders Excellent time management, organization, and attention to detail Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Comfortable presenting information to customers and small groups Valid driver's license, satisfactory driving record, and reliable transportation Physical Requirements Ability to perform light to moderate physical activity, including frequent standing, walking, and repetitive use of hands and arms Regular handling of light objects and hand tools Job Type & Location This is a Permanent position based out of Billings, MT. Pay and Benefits The pay range for this position is $62000.00 - $72000.00/yr. Medical insurance Dental insurance Vision insurance Basic life insurance 401(k) retirement plan Defined contribution retirement plan Paid vacation time Paid holidays Corporate employee discount programs On‑the‑job training Skill development Leadership development opportunities Internal career mobility Workplace Type This is a hybrid position in Billings,MT. Application Deadline This position is anticipated to close on May 15, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.