Job Description
Customer Insights Analyst (Retail Experience Focus) Skill sick time, 401(k) United States, California, Cupertino May 23, 2026
Overview Placement Type:
Temporary Salary:
$55-63.43 Hourly We're seeking a Customer Insights Analyst to support a fast-paced, high-impact team focused on improving in-store retail customer experiences. In this role, you'll analyze customer feedback and survey data to generate actionable insights that inform business decisions across a global retail organization. This position is ideal for someone who thrives in a high-volume environment, enjoys working with customer experience data, and can quickly turn analysis into clear, compelling recommendations. Location:
Cupertino, CA
Schedule:
In-Office T/W/Th; Remote M/F
Pay Comments:
W2, weekly pay, benefits, 401k w/ match
Background screening required What You'll Do Analyze customer experience survey data (quantitative and open-ended feedback)
Synthesize insights from multiple data sources to identify trends and opportunities
Translate complex data into clear, actionable stories for stakeholders
Deliver insights through presentations, reports, and ad hoc requests
Manage multiple concurrent projects with quick turnaround times
Adapt analysis based on business needs and shifting priorities What We're Looking For 3-5+ years of experience in data analysis, market research, or customer insights
Experience working with customer feedback / survey data (e.g., CSAT, NPS, post-interaction surveys)
Strong ability to interpret data and explain what it means, not just report numbers
Comfortable working in a fast-paced, high-volume environment with tight deadlines
Excellent communication skills, including the ability to present insights to stakeholders
Self-starter who can take direction, ask the right questions, and execute independently
Candidates with hands-on retail store experience (store operations, customer experience, or retail analytics) are strongly preferred Technical Skills Working knowledge of SQL (queries, joins, basic data manipulation)
Strong proficiency in Excel
Experience with Tableau or similar tools (primarily for analysis, not heavy dashboard delivery)
Familiarity with Python or R for automation or text analysis is a plus
Exposure to Snowflake or similar data platforms is helpful Ideal Background Experience in retail store environments, preferably in customer-facing or operational roles
Experience analyzing in-store customer experience or retail journey data
Background in customer experience (CX), voice of customer (VOC), or market research
Experience working in fast-paced, high-volume environments
Exposure to global or multi-region programs is a plus Retail store experience is highly preferred and will significantly accelerate ramp time in this role. Work Environment Hybrid role based in Cupertino, CA (3 days onsite)
Occasional schedule flexibility may be needed to support global teams
High-visibility role with opportunities to present insights to leadership What Sets This Role Apart High-impact work shaping real customer experiences
Fast-paced environment with continuous learning opportunities
Opportunity to work with large-scale customer data and influence business decisions Important Notes This role requires both speed and accuracy-candidates must be comfortable delivering high-quality work under tight timelines
Success in this role depends on the ability to prioritize effectively and adapt quickly About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive. #LI-CA1
