Customer Service Coordinator (Bilingual)

Bilingual Customer Service Coordinator (Spanish/English)

Location:

Bedford, MA (Hybrid Schedule)

Schedule:

Monday-Wednesday onsite, Thursday-Friday remote

Hours:

Flexible start time between 7:30 AM and 8:30 AM, with an end time between 4:00 PM and 5:00

PM Compensation:

$28-$32/hour, depending on experience About the Opportunity We are seeking a detail-oriented and customer-focused Bilingual Customer Service Coordinator to support international customer operations for a growing global organization. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can effectively manage communications with international distributors and internal stakeholders. The position plays a critical role in ensuring the accurate processing of customer orders and maintaining high service standards for essential healthcare-related products. Key Responsibilities Process customer orders accurately and efficiently Manage communications with international distributors via email and occasional virtual meetings Issue credit and debit requests in accordance with company policies Investigate and resolve order discrepancies by creating and tracking system tickets Collaborate with internal departments including Finance, Planning, Warehouse, Import/Export, Operations, and Quality teams Maintain accurate documentation and records of customer interactions and transactions Support continuous process improvements and operational efficiency initiatives Required Qualifications Bilingual in Spanish and English (written and verbal) - required Associate's degree required; Bachelor's degree preferred 2+ years of experience in customer service, operations, finance, order management, or a related field Experience working with SAP or similar ERP systems Strong Microsoft Excel skills, including data analysis and reporting functions Excellent attention to detail and organizational skills Ability to manage multiple priorities and work effectively under pressure Strong communication and problem-solving abilities Preferred Qualifications Bachelor's degree in Business Administration, Finance, Supply Chain, or a related field Experience with international customer support or distributor management Import/export, pricing, finance, or logistics experience Experience working in a regulated or highly structured environment What We're Looking For A proactive and dependable team player Strong customer service mindset Ability to build relationships across multiple departments and cultures High level of accuracy and accountability Comfortable navigating changing priorities and deadlines If you're interested in applying, please share your resume with Molly at mockerbloom@naglergroup.com! TNG123 #LI-MO1