Customer Service Coordinator I

Job Title:

Customer Service Coordinator I

Location:

Corning, NY 14831

Duration:

12 Months

Work Mode:

Hybrid (3 days per week onsite)

Work Hours:

Monday-Friday, 7:30 AM-4:30 PM or 8:00 AM-5:00 PM

Job Summary:

The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events. This is currently a hybrid role with 3 days in the office and 2 days working remotely.

Key Responsibilities:

1.

Customer Support:

Provide exceptional service to internal customers via phone/email/Teams 2.

Liaison Role:

Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries. 3.

Conference Room Scheduling:

Manage reservations and setup requests using specialized scheduling software. 4.

Work Order Management:

Process and enter work orders in designated software, collaborating with service partners for timely completion. 5.

Event Coordination:

Assist department groups in planning and executing customer events. 6.

Recordkeeping:

Maintain accurate records of requests, orders, and communications. 7.

Customer Service Excellence:

Deliver high-quality service while adhering to company policies and standards. Qualifications

Education and Experience:

o 2-year associate's degree or work experience equivalent preferred o Customer service or call center experience preferred

Skills:

o Desire to grow strong customer service skills, including listening skills o Strong phone and keyboarding skills and use of general office/call center equipment o Experience with Microsoft Office suite and general call center and work order concepts and/or systems o Solutions oriented with strong problem-solving skills and ability to delegate or escalate appropriately o Demonstrate good organizational skills, detailed oriented, punctual o Professional, friendly, and positive approach to customers' expectations and requests o Ability to work well under pressure and remain positive o High level of integrity and confidentiality o Demonstrates good interpersonal skills o Demonstrates good written and verbal communication skills

Experience:

o

Preferred:

Previous experience in a call center, customer service, or administrative support role.

Adaptability:

o Ability to thrive in a fast-paced environment and respond effectively to changing priorities.

Job Highlights:

This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position. #TB_OTH #ZR Why TalentBurst? At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth. Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options. TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.