Customer Service Manager - Steam Power Field Services

Job Description Summary Job Description As a member of the Steam Power Americas Fossil team, you will be an leader of the service execution of outages and projects on GE's Fossil installed base of steam turbines. Success in this role looks like: Establish yourself as a subject matter expert by demonstrating ability to plan and execute outages and projects with excellence in quality, safety, schedule compliance, profitability and high customer satisfaction . You will be an indispensable business leader, with excellent steam turbine and generator maintenance planning knowledge and ability to manage complex steam turbine and generator outages and projects. The CSM is responsible for the P&L of the assigned portfolio with responsibilities for project estimating, contract negotiation, project execution, billing and collection, and project closeout.

Who You Are:

You are someone who brings strong field engineering, technical direction, and or outage management knowledge on steam turbines and generators. You have experience with GE, Alstom, and other manufacturers Fossil steam turbines and generators. You have the ability to manage the commercial business needs in addition to the technical requirements

Your Role:

Act as the single point of contact to the customer. Responsible for customer portfolio P&L and growth Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region Responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning Act as the interface with various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs. Responsible for establishing work scope, pricing, and driving emergent work for major repair projects Oversee transactional (TX), Extra Work, and Job Cost Estimator (JCE) proposals for assigned customers. Negotiate applicable concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to GE Responsible for driving fulfillment 5 excellence including: EHS, Quality, Schedule, Productivity and Cost at assigned customer sites.

Basic Qualifications:

Bachelor's Degree from an accredited University or College OR ( a High School Diploma / GED with a minimum of 4 years of experience in a customer facing role or and associates degree and a minimum of 2 years of experience in a customer facing role)

Eligibility Requirements:

Willingness and ability to travel 50% of the time

Desired Qualifications:

Bachelor's Degree Preferred Minimum of 5 years of experience in a customer facing role in power generation industry or similar industry. Knowledge & experience within the power generation equipment. Knowledge of Steam Turbine and Generator design, operations and maintenance Experience planning and executing outages. Familiarity with Contracts and Service Agreements Strong quality background with Black Belt certification Strong leadership, financial, and commercial skills Team leader in a dynamic, energetic and proactive environment Demonstrated communication & organizational skills Experience establishing credibility and developing relationships with challenging customers. Additional Information GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:

No #LI-Remote - This is a remote position

Application Deadline:

May 09, 2026 For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, and skill set.

Bonus eligibility:

discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on April 30, 2026. Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off. GE Vernova Inc. or its affiliates (collectively or individually, "GE Vernova") sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.