Customer Service & Scheduling Coordinator

Customer Service & Scheduling Coordinator Triton Steam Cleaning Dayton, OH Job Details Full-time $18 - $24 an hour 1 hour ago Benefits 401(k) Paid time off Work from home Qualifications Computer operation Computer literacy Restoration industry experience HVAC Organizational skills Office phone management

Full Job Description Scheduling Coordinator Triton Steam Cleaning Dayton, OH Pay:

$18-24 per hour (based on experience)

Position Type:

Full-Time About Triton Steam Cleaning Triton Steam Cleaning is one of the highest-rated cleaning and restoration companies in the Dayton area with over 550 five-star reviews. We provide carpet cleaning, upholstery cleaning, tile and grout cleaning, air duct cleaning, dryer vent cleaning, and emergency water extraction services throughout the Miami Valley. We are growing and looking for a friendly, organized, and customer-focused Scheduling Coordinator to become the voice of our company. What You'll Do Answer incoming phone calls Respond to customer text messages and emails Schedule appointments and manage technician routes Confirm upcoming appointments Follow up with customers regarding estimates and services Coordinate schedule changes and customer requests Assist with review requests and customer communication Enter customer information accurately into our scheduling software Support daily office operations and administrative tasks Work From Home Opportunity This position will begin with in-office training. Once training is successfully completed and performance expectations are met, the position may transition to a hybrid or fully remote work-from-home role.

Triton will provide:

Company cellphone Company computer Required software and communication tools Preferred Qualifications Customer service experience Scheduling or dispatching experience preferred Experience in carpet cleaning, restoration, HVAC, plumbing, home services, or similar industries is a major plus Strong phone and communication skills Comfortable using computers and learning new software Excellent organizational skills Ability to multitask in a fast-paced environment Positive attitude and professional demeanor What Success Looks Like Calls answered promptly and professionally Schedules remain organized and efficient Customers receive excellent communication Technicians stay productive with minimal downtime Opportunities are converted into booked jobs Why Work With Triton? Work for a respected local company with a strong reputation Opportunity to work from home after training Company-provided equipment Supportive team environment Growth opportunities as the company expands Competitive pay based on experience If you're organized, dependable, and enjoy helping customers, we'd love to hear from you. Apply today and become part of a growing company that values professionalism, customer service, and doing the right thing. Experience using Jobber, ServiceTitan, Housecall Pro, Service Fusion, or similar scheduling software is preferred but not required

Pay:

$18.00 - $24.00 per hour

Benefits:

401(k) Paid time off

Work Location:

Hybrid remote in Dayton, OH 45459