Customer Success Manager

POSITION

Customer Success Manager

REPORTS TO

Sr. Director -

Business Planning & Revenue Ops HOURS:

Full Time/ Salary

LOCATION

Boise, ID (hybrid)

About MiiR:

Founded in 2010 in Seattle, MiiR is a design-forward brand creating premium products—from stainless steel drinkware and coffee tools to everyday gear and apparel. Rooted in sustainability and function, we partner with like-minded companies, nonprofits, and retailers to bring thoughtful, custom-branded solutions to life. MiiR is independently owned and operated and proud to be a Certified B Corporation, The Climate Label Certified brand, Certified Evergreen company, and member of 1% for the Planet. To date, we've donated over $5 million, supporting 200+ nonprofits and empowering 115,000+ people in 26 countries through clean water, health, and community projects. About the

Position:

The Customer Success Manager is responsible for managing warm inbound leads, looking for potential business opportunities, and connecting with previous customers. The CSM will collaborate with the Customer Success team to develop strategies for reaching sales targets and re-engagement initiatives.

Responsibilities:

Communicate with warm prospects who have expressed interest in MiiR via phone, email and in-person Identify and qualify potential customers Use customer relationship management (CRM) software to manage leads and sales activities Attend trade shows to build relationships and generate leads Consistently track progress toward meeting sales goals Proactively manage and maintain a pipeline of interested customers, to increase inbound lead conversion Support other functions, where necessary (order processing, various projects, etc.)

Qualifications and Skills:

Strong self-starter 2+ years in sales (B2B preferred) and a track record of exceeding sales targets Effective team and cross-functional player Strong email, phone, and communication skills Excel skills and data analysis experience a plus Understanding of the wholesale and retail business a plus

Systems Used:

Acumatica, HubSpot, Excel, Google Workplace, HEX, Coda, Asana Core Benefits 100% employer-paid medical, dental, and vision insurance for eligible employees 401(k) with company match Generous paid parental leave Flexible time off policy Monthly cell phone stipend One-time home office setup stipend Work-Life Perks Hybrid work environment with flexibility and trust Discounts on MiiR products + pro deals with top outdoor brands Work with a Certified B Corp committed to sustainability, community impact, and thoughtful growth At MiiR, we strive to offer competitive, equitable pay paired with meaningful benefits, flexibility, and a mission-driven culture. Our salary ranges are thoughtfully benchmarked to reflect our size, stage, and values as an independently owned, Certified B Corporation. The base salary range for this role is $50,000 to $65,000 USD, with OTE of $70,000 - $80,000. New hire salaries typically fall between the range minimum and midpoint, depending on job-related skills, experience, and expertise as assessed during the interview process. Inclusion at MiiR At MiiR, we're committed to building an inclusive workplace where diverse backgrounds, and experiences are welcomed and valued. We believe equity and representation strengthen our team, our impact, and the communities we serve. MiiR is an equal opportunity employer. We encourage all qualified candidates to apply—especially those who bring new perspectives to our work and mission.