Customer Success Manager

Customer Success Manager at Revi Solutions Inc Customer Success Manager at Revi Solutions Inc in Weehawken, New Jersey Posted in 1 day ago.

Type:

full-time

Job Description:

Customer Success Manager Company:

Revi Solutions Department:

Customer Success Reports to:

Director of Customer Success Location:

Hybrid (In-Office 2-3x per Week)

Compensation:

$70,000-$90,000 Base Salary (Depending on Experience) About Revi Solutions Revi Solutions helps fitness studios, gyms, and wellness businesses increase revenue through AI-powered customer engagement, automation, and conversion optimization. Our platform integrates directly into leading fitness CRMs to help businesses improve lead conversion, automate follow-up, increase retention, and create a more scalable customer experience. We are building a high-performance Customer Success organization focused on retention, growth, operational excellence, and measurable client outcomes. About the Role We're hiring a Customer Success Manager to own a portfolio of customer accounts across onboarding, launch, adoption, retention, renewal, and ongoing optimization. This role is ideal for someone who is customer-focused, commercially aware, highly organized, and comfortable operating in a fast-moving startup environment. You will work closely with customers to ensure they achieve measurable value from Revi Solutions, while partnering cross-functionally with Sales, Product, Support, and Operations to drive long-term client success. Once fully ramped, this role will manage approximately 30-50 active accounts across onboarding, customer engagement, adoption, optimization, and renewal management. This is a strong opportunity for someone looking to gain meaningful ownership inside a rapidly scaling SaaS company while helping shape the future of customer success at Revi Solutions. What You'll Do Customer Success & Account Management

• Own a portfolio of approximately 30-50 customer accounts
• Manage customers across onboarding, launch, adoption, retention, renewal, and expansion
• Build strong relationships with studio owners, operators, and decision-makers
• Act as the primary point of contact for customer success and strategic guidance Onboarding & Activation
• Lead onboarding from post-sale handoff through successful launch
• Guide customers through setup, implementation, and adoption milestones
• Ensure customers understand timelines, responsibilities, goals, and success metrics
• Help clients connect Revi Solutions' capabilities to measurable business outcomes Retention & Growth
• Monitor account health using onboarding progress, product adoption, engagement, support activity, and renewal timing
• Identify churn risk early and proactively execute retention strategies
• Conduct recurring customer check-ins focused on ROI, performance, blockers, and next steps
• Support upsell and expansion opportunities where appropriate Optimization & Problem Solving
• Troubleshoot adoption gaps, operational bottlenecks, and customer process challenges
• Escalate technical, support, or integration issues with clear context and recommended next steps
• Surface customer feedback and insights to improve product, onboarding, and customer experience Cross-Functional Collaboration
• Partner closely with Sales, Product, Support, and Operations teams
• Contribute to scalable CS playbooks, onboarding systems, health scoring, and retention initiatives
• Maintain clean, organized, and accurate account documentation What Success Looks Like First 30-60 Days You will:
• Develop a strong understanding of Revi Solutions' platform, workflows, and customer lifecycle
• Begin managing a defined customer portfolio with support from leadership
• Participate in onboarding calls, launch planning, and customer success meetings
• Learn customer health indicators, retention signals, and escalation processes
• Build confidence communicating with both customers and internal teams First 90 Days You will:
• Independently manage onboarding and customer success for a growing portfolio
• Drive stronger product adoption and engagement across accounts
• Identify churn risk proactively and execute retention strategies
• Build trusted customer relationships
• Maintain high-quality account organization and documentation
• Contribute ideas to improve customer success operations and scalability
• Operate confidently in a fast-paced startup environment What We're Looking For
• 3+ years of experience in Customer Success, Account Management, or SaaS client services
• Experience managing a portfolio of customer accounts
• Strong communication, organization, and relationship-building skills
• Experience with onboarding, implementation, adoption, or retention workflows
• Strong critical thinking and problem-solving ability
• Ability to prioritize effectively in a fast-moving environment
• High ownership mentality and strong follow-through
• Comfort navigating ambiguity and evolving processes
• Experience working in SaaS, fitness, wellness, or technology environments is a plus Ideal Traits
• Proactive and highly organized
• Commercially aware and customer-focused
• Strong sense of urgency and accountability
• Calm under pressure and solutions-oriented
• Comfortable balancing multiple priorities simultaneously
• Excited by startup environments and growth-stage companies Tendency towards action and ownership Why Join Revi Solutions
• High ownership role with meaningful impact
• Opportunity to help shape Customer Success at a rapidly growing SaaS company
• Exposure to AI, automation, and modern customer engagement technology
• Collaborative, fast-moving startup environment
• Opportunity for long-term growth as the company scales