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Full-Time Remote Growth and Customer Success Manager for Saas
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Workana LLC
Remote
Full-Time
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Job Description
Full-Time Remote Growth and Customer Success Manager for Saas enterprise client Published on the February 20, 2026 in Sales & Marketing About this project
Title:
Full-Time Remote Growth + Customer Success Manager (SaaS for Restoration Companies)Company:
Dryout Logs (small SaaS for restoration contractors; reporting/documentation for insurance claims)Type:
Full-time remote (overseas)Schedule:
Monday-Friday, 9am-5pm Pacific (plus light responsiveness for urgent client issues) Pay and bonus depending on experience + performance bonuses (retention + new subscriptions) ⸻ What you'll own (A-Z) You will run day-to-day operations for a smallSaaS:
1) Client retention & support- Handle inbound support (email/SMS/phone/WhatsApp as needed)
- Reduce churn: reach out to canceling clients, diagnose why they're leaving, fix issues or offer solutions
- Onboard new clients and ensure they successfully use the platform
- Reporting possible issues and improvement reports to raise customer experience 2) Outbound sales / new customer acquisition
- Build lists of restoration companies (US/Canada focus)
- Run outreach: cold email + SMS/text campaigns + light calling
- Follow up, book demos, and close subscriptions (scripts provided—improve them) 3) Basic website + product troubleshooting (light tech)
- Triage bugs and UX issues, reproduce problems, and communicate clearly
- Make simple edits (WordPress/Webflow/Shopify-style tasks or basic html/css edits—whatever applies)
- coordinate with a developer when deeper fixes are needed 4) marketing execution
- maintain and post on social (ig/fb/linkedin)
- launch simple campaigns and report results weekly
- improve landing pages and basic brand presence ⸻ you are a fit if you have:
- experience in customer success / support + sales outreach
- comfortable wearing many hats (small company operator mindset)
- basic understanding of websites: ui/ux, simple edits, troubleshooting
- familiarity with tools like: google workspace, canva, crm (hubspot/zoho/etc), email tools, sms tools
- strong written english + clear communication on calls ⸻ bonus points
- experience selling to restoration / construction / trades
- familiar with saas subscriptions, churn, onboarding
- light knowledge of seo, paid ads, or automations (zapier) ⸻ how to apply (include this exactly) please send: 1.