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Implementation and Customer Success Manager
Job
Clarip
Remote
$95,000 Salary, Full-Time
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Job Description
Do you care about data privacy? Do you excel in relationship management and have a technical background? If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you! Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. Clarip is growing fast and we are looking for the Implementation and Customer Success Manager to join Clarip's Data Privacy team to oversee implementation and address our customers' technical needs . We are looking for a customer-minded, results-driven individual who has strong technical and interpersonal skills, and excels at working with internal teams and clients. Requirements Bachelors degree in Computer Science or relevant field Minimum 5• years• of experience in managing IT projects and delivery Experience as a technical project manager overseeing product implementations for large enterprise customers Technical background with experience in managing multiple SaaS projects Knowledge of the software development lifecycle and relational databases Requirements gathering and business analysis skills Good verbal and written communication skills Experienced in working efficiently with the engineering team Skilled at client relationship management Good at using agile project management techniques Interested to learn and up to date with new emerging technologies Able and willing to go extra mile to reach your goals Responsibilities Lead and support software implementation and client onboarding Conduct multiple projects and client implementations / deployments simultaneously Oversee scope across multiple client engagements Teach customers to use products effectively Provide developers with customers' feedback to help identify potential new features or products Work closely with C-level leaders and architects and manage expectations Evaluate customers' needs and propose upgrades or additional features to the core product meet their requirements Be a trusted advisor and lead the product and solution implementation Maintain detailed documentation of implementation tasks and deadlines Keep customers satisfied Compensation Competitive salary, based on experience 401(k) plan including matching company contributions 100% paid medical, vision, and dental benefits Paid vacation Hybrid schedule Generous bonus and commissions