SAP Concur Customer Experience Manager (CXM)

SAP Concur Customer Experience Manager (CXM) Remote in Herndon, VA, US • Posted 1 hour ago • Updated 1 hour ago Contract Independent Contract W2 No Travel Required On-site Up to $80/hr Fitment Dice Job Match Score™ ✨ Finding the perfect fit... Job Details Skills Agile Collaboration Customer Experience DoD Functional Requirements Functional Testing Issue Resolution Management Presentations Process Management Process Modeling Requirements Elicitation SAP Concur Service Design System Implementation Testing Visualization Summary SAP Concur Customer Experience Manager (CXM)

Client:

General Services Administration (GSA)

POP:

12+ months

Location:

Remote; local to Herndon, VA must report on-site 4 days a week SCOPE The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with crossfunctional teams to deliver highquality agency support before and after golive.

REQUIRED SKILLS

Hands-on experience with functional consulting or system implementation. Experience in requirements gathering, system configuration, testing, integration coordination, and support. Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations. Experience working with Federal or DoD clients. Knowledge of system implementation principles, business process design, and functional testing. Experience in Agile environments. Experience with SAP Concur or travel and expense systems. Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements. Understanding of integration concepts, system or service design, and content or process management. TASKS Lead functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment. Translate agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams Assist with postgolive stabilization and customer experience improvements. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

RTX1dbb95

Position Id:

8969598 Posted 1 hour ago