Sr Product Manager, Customer Experience

Sr Product Manager, Customer Experience McLane Company 2.7 ( ) Temple, TX on company site #

JR107495

Position summary oss-platform delivery, Tier 1 customer commitments, and end-to-end accountability. You'll sit at the intersection of product, engineering, and operations, driving outcomes that directly impact national restaurant and retail customers. This is a hybrid position which will require the candidate to report and work from the office at least three days a week. Therefore, interested candidates should be within a 50-minute radius from Temple, TX.

Benefits you can count on:

Day 1

Benefits:

medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance Paid time off begins day one. 401(k) Profit Sharing Plan after 90 days.

Additional benefits:

pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more! What You'll Do Own end-to-end execution across customer facing platforms (McLane360), APIs/integrations, and strategic onboarding programs. Serve as the single execution authority across multiple concurrent Tier 1 customer initiatives. Drive alignment across Engineering, Transportation, Order Processing, and Sales. Lead intake to PI readiness, backlog health, dependency mapping, and release sequencing. Run prioritization and sequencing sessions across competing programs. Lead Agile PAD governance and delivery accountability. Manage onboarding for new and expanding strategic customers. Maintain real-time visibility into risks, blockers, and delivery status for senior leadership. Govern vendor and partner delivery against integration milestones. What We're Looking For Bachelor's degree in business, Technology, Engineering, or related field. 7+ years of product or program management experience in complex, enterprise environments. Proven ownership of large, cross platform customer or integration programs. Strong Agile delivery, PI planning, and backlog management expertise. Experience working with APIs, integrations, and customer facing digital platforms. Exceptional stakeholder management and executive level communication skills. This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards. Fit the following? We want you here! Teamwork oriented Organized Problem solver Detailed Our roadmap. Our story. We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. For our complete EEO and Pay Transparency statement, please visit https://https://www.mclaneco.com/legal/employment/