Testing Coordinating Department Manager - Remote

•Candidates MUST reside in a state within the Pacific or Mountain Time Zone•About Us We are a fast-growing environmental inspection and testing company serving restoration contractors and water damage companies. Our clients depend on us for fast scheduling, clear communication, accurate job handling, and consistent execution. The Coordinating Department is one of the most important departments in our company because it directly protects the client experience, our reputation, and our repeat business. We are looking for a Coordinating Department Manager to own this department, build the team, and make sure we continue operating at an elite level as we grow. About the Role This is a hands-on leadership role. Before fully managing the department, you will learn the coordinator role directly: job intake, scheduling, client communication, vendor/inspector coordination, job notes, CRM updates, after-hours handoffs, and follow-through. We do not want someone who manages from 30,000 feet. We need someone who understands the work, gets into the details, catches mistakes, coaches the team, and holds everyone to the highest standard. The goal is not to babysit coordinators forever. The goal is to train, develop, and lead them into an all-star team that performs with accuracy, urgency, ownership, and professionalism. What We Need We need someone who is: Extremely detail-oriented and uncomfortable letting mistakes slide A proven manager who can hold people accountable Positive, supportive, and firm when standards are not met Fast and computer savvy across multiple systems Calm under pressure in a fast-moving environment Willing to step in when the team is overwhelmed or an escalation happens Strong at training, coaching, and developing people Able to build systems, checklists, and processes that prevent mistakes This is not a passive manager role. If something goes wrong in the department, this person owns more than the immediate mistake. They are responsible for teasing out every contributing factor, whether it was training, workload, communication, coverage, process, accountability, or system design, and turning that issue into a clear improvement so it does not become a pattern. Key Responsibilities Manage the daily execution of the Coordinating Department Learn the coordinator role hands-on before fully managing the team Lead, coach, train, and support coordinators Review job notes, scheduling details, client communication, and follow-through Hold the team accountable to high standards Catch small issues before they become client-facing problems Improve department systems, SOPs, checklists, and quality-control processes Build reliable weekend and after-hours coverage Help hire and train coordinators as the company grows Step in when the team is overwhelmed, short-staffed, or dealing with an escalation Protect the client experience and company reputation on every job After-Hours Support Our scheduling team operates daily from 7 AM - 10 PM . This role is not expected to personally work every night or weekend, but the Coordinating Department Manager is ultimately responsible for the department. When the team is overwhelmed, short-staffed, or a job is at risk of falling through the cracks, this person must be willing to step in, support the coordinator, make decisions, and make sure the job is handled correctly. Required Experience Management experience required Operations, scheduling, dispatch, coordination, or client-facing service experience required Restoration, water damage, construction, environmental testing, mold, asbestos, field-service, or emergency-service experience strongly preferred Remote team management experience preferred Strong computer skills required Strong written and verbal communication required This Role Is Not for Someone Who Is casual about details Thinks "good enough" is acceptable Avoids difficult conversations Struggles with computers or multiple systems Wants to manage from a high level only Does not want to learn the coordinator role hands-on Needs a strict 9-5 role with no after-hours responsibility Only points out mistakes instead of developing people This Role Is for Someone Who Reviews everything carefully Catches what others miss Moves quickly without getting sloppy Takes pride in accuracy Can coach people while still holding them accountable Wants to build an all-star team Understands that reputation is built or damaged through execution Is willing to get into the weeds every day Benefits Remote work Health insurance Paid time off Growth opportunity Leadership role in a fast-growing company - Apply Now If you are an experienced operations, dispatch, restoration, or environmental testing professional who can own evenings and weekends with confidence, we'd love to hear from you. Please apply with your resume and a brief note explaining your relevant industry or coordination experience.

Job Type:

Full-time Pay:

$85,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Application Question(s): This is a fast-paced role where multiple jobs and client requests come in throughout the day. Briefly describe your experience working in a high-volume or time-sensitive environment. Tell us something about your self and/or tell us a joke. Please describe your management experience, including the largest number of direct reports you have supervised at one time. Responses should begin with the appropriate department focus area: Coordination. This role regularly requires balancing urgent client requests, technician schedules, and changing priorities. Describe how you stay organized when multiple high-priority issues arise at the same time. Tell us about a time you identified and corrected a mistake before it impacted a customer, client, or project. Are you available to work evenings and weekends as business needs require, and how does this work schedule fit into your life? Do you have at least 2 years of experience in the environmental testing industry (such as water damage, mold, asbestos, or environmental inspections)? If yes, please briefly describe your role and the company you worked for.

Shift availability:

Day Shift (Required) Night Shift (Preferred)

Work Location:

Remote