Account Coordinator

Account Coordinator - Trade Services Join a fast-paced, growing, and exciting company full of great opportunities! Kellermeyer Bergensons Services (KBS) has immediate full-time, permanent openings for an Account Coordinator. If you enjoy working in a fast-paced environment and helping make an impact on safety in the workplace, then this is the job for you! About KBS Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily . We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more —maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we're looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

Starting Pay:

 $19.00  -  $25.00  The base hourly pay range above represents the minimum and maximum of the pay range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and geographic location. Hourly rates may vary based upon state/local minimum wage restrictions. Final hourly rate of pay will be discussed and determined during the hiring process. Hourly employees will be eligible for overtime pay in accordance with applicable law and KBS policy.

Position Summary:

The Trade Services Coordinator is responsible for managing the full lifecycle of trade service requests, ensuring timely and accurate execution while maintaining exceptional client communication. This role requires operational precision, technical aptitude, and proficiency with platforms such as Salesforce, Corrigo, and ServiceChannel. The ideal candidate is detail-oriented, adaptable, and able to coordinate multiple trades and vendors efficiently.

Key Responsibilities:

Manage end-to-end work order processes , from dispatch and scheduling to completion, invoicing, and client follow-up Coordinate with vendors and internal teams to ensure accurate, timely service delivery Create and maintain client-facing documentation , including quotes and work order summaries Monitor SLAs and prioritize workloads to meet client expectations Maintain accurate records and reports using Salesforce, Excel, and other relevant platforms Resolve issues proactively, providing solutions that maintain service quality and client satisfaction Support onboarding and training of new coordinators as needed Communicate effectively with clients and internal stakeholders, translating technical details into actionable information

Requirements:

Proven experience in trade services coordination, project management, or facilities operations Strong proficiency in Salesforce (preferred) and other workflow platforms Advanced Excel skills, including data tracking, reporting, and analysis Strong organizational and prioritization skills; able to manage multiple work orders simultaneously Excellent verbal and written communication skills Client-focused, proactive, and solution-oriented mindset Ability to work independently while collaborating effectively with a team Preferred Experience Experience with large accounts or multi-location clients Knowledge of multiple trades (electrical, doors, HVAC, plumbing, etc.) Exposure to high-volume service environments Understanding of SLA and workflow compliance What's In It for You? As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more! Paid Time Off Paid Holidays Sick Time Life Insurance Short Term Disability - Employer paid Long Term Disability Supplemental Health Insurance (E.G., Accident) 401k plan with a match or Non-qualified Deferred Compensation Plan Pet Insurance PerkSpot Discount Program - discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.