Customer Service Coordinator

This position provides customer service support to citizens and employees of the County. This includes directions, information on the building, creating and selling GIS maps, scheduling conference rooms for use, answering the central phone line, and various other administrative duties. Greeting Visitors

• This position is located near the main entrance of the building and as such, is the place where visitors go to ask for information and directions. This may involve directing them to the County website and demonstrating how to navigate the site. In order to do this, the incumbent needs a solid working knowledge of the functions of every department. Managing the main telephone line for the County
• The incumbent is responsible for answering the main number during the business day and providing whatever information the caller needs. GIS Maps
• When visitors are seeking a GIS map, the incumbent will provide what the person needs, and when applicable, will sell the map to the citizen. This may involve handling cash; credit cards or checks in the transaction. Administrative Services
• When time permits, the Customer Services Coordinator may perform a variety of support functions for employees, such as scheduling the conference rooms in the building, Xeroxing, notarizing documents, and providing key cards for the cafeteria and conference rooms.

This position is also responsible for obtaining a phone vendor when an employee is having phone difficulties. From time to time, the incumbent may support the audio-visual team in providing appropriate set-up of conference rooms when booked. The challenge for this position is dealing with irate citizens. Remaining cordial and calm is critical, since this is the "face" of the County to many visitors in the building. Most often, the work of this role is self-determined, however, from there are occasional special requests outside of the normal routine that require approval. This job has specific physical requirements such as lifting, driving, ability to travel, etc.

Minimum Level of Job-Related Education:

High School diploma or equivalent.

Minimum Amount of Job-Related Experience :

1 year Minimum Level of any Required Qualifications, Licenses, Certificates, Registrations, or any

Relevant Knowledge, Job Skill or Equivalent Experience:

None