Customer Care Manager

Customer Care Manager, PartsCarolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Consulting
• Material Handling Equipment, Parts and Service
• Automated Mobile Robots
• Vision guided vehicles and automated guided vehicles
• High density storage solutions
• Telematics
• Software
• Intralogistics Solutions

JOB SUMMARY

As a Customer Care Manager, you will work to develop new customer relationships that drive our growth and success within the Parts group as well as promote parts sales to existing customers by adding and maintaining parts sales programs. Objectives are to achieve maximum sales volume, market penetration, profit return, and customer loyalty through new business development and account management.

What you will be doing:1. You will develop new business within your designated territory by offering creative solutions that help our customers run better and manage smarter. Including, but not limited to: Competitive parts sales, customer consignments, warehouse products, service agreements, safety equipment, and more.2. Maintain healthy, consistent relationships with all existing customers and continue exceeding all of their needs3. Prospect into potential customer accounts through a combination of site visits, emails, phone calls, and other sales channels.4. Collaborate with other Carolina Handling associates and departments in exchanging leads, tips and information, and give assistance when needed.5. Maintain an accurate database for each account.6. Oversee and maintain all Parts Consignments in assigned territory.7. Respond to all sales leads in an urgent and timely manner.8. Manage the sales cycle from prospecting to close, while developing lasting relationships within your new customersWhat we expect from you:1. Some experience in outside sales with a demonstrated expertise in acquiring new business2. You are data driven in managing and improving the impact of your outreach efforts3. Demonstrate persistence and overcome obstacles4. Highly motivated to achieve challenging goals5. Must have exceptional customer service and communication skills6. Organizational, planning and prioritizing skills