Client Operations Coordinator (Customer Experience & Logistics)

Description:

What's In It For You Professional, office-based role in a structured operations environment Clear growth path into logistics, operations, and leadership positions Hands-on experience coordinating real-time operations and problem-solving Exposure to high-end corporate and aviation clients Fast-paced environment where your decisions directly impact outcomes Structured training and onboarding support from leadership Consistent full-time hours within a 24/7 operation Opportunity to develop valuable skills in communication, logistics, and coordination Work with a team that values accountability, performance, and growth Be part of a growing company expanding into multiple markets The Client Operations Coordinator is a key member of our operations team, responsible for managing client communication, coordinating catering orders, and ensuring seamless execution between clients, kitchens, and delivery teams. This is a professional, office-based role within a fast-paced, 24/7 operation supporting corporate and high-end catering clients. The position requires strong communication, organization, and the ability to make real-time decisions that directly impact customer experience and operational success. This is not a passive role — this is an opportunity to build a career in operations, logistics, and client experience within a fast-growing company. Shift Availability (24/7 Operation) We are hiring for the following shifts: 2:00 PM - 10:00 PM 10:00 PM - 6:00 AM Candidates must be reliable and consistent in their assigned shift. Weekend availability may be required. Core Responsibilities Client Communication & Order Management Manage incoming calls, emails, and digital orders Enter and update catering orders with accuracy and speed Communicate professionally with corporate and high-end clients Handle time-sensitive requests and last-minute changes Operations & Logistics Coordination Coordinate order execution between clients, kitchens, and drivers Monitor timelines to ensure on-time and accurate delivery Adjust logistics in real-time to solve issues quickly Arrange alternative delivery solutions when needed (rideshare, partners) Vendor & Product Coordination Assist with sourcing and ordering specialty products Coordinate out-of-network catering requests Support operational flow during high-volume periods Team Collaboration Work closely with kitchen teams and logistics coordinators Communicate updates, changes, and priorities clearly Maintain accuracy and accountability across all orders

Requirements:

Required Strong verbal and written communication skills Professional phone skills with the ability to confidently handle inbound and outbound calls Computer proficiency with the ability to work across multiple systems, screens, and applications simultaneously High attention to detail and organization Ability to multitask in a fast-paced, time-sensitive environment Strong problem-solving skills with a sense of urgency Dependable, accountable, and consistent with assigned shift Ability to maintain professionalism when handling high-pressure situations Must be comfortable working on a computer for the majority of the shift while managing multiple tasks in real time. Preferred Experience in customer service, call center, or administrative roles Hospitality, catering, logistics, or operations experience Experience handling high-volume phone and email communication Familiarity with Microsoft Office, email platforms, and order entry systems