Customer Success Manager

Customer Success Manager Five Star Breaktime Solutions•2.4 Alcoa, TN Job Details Full-time From $65,000 a year 1 day ago Benefits Paid training Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Flexible schedule Retirement plan Qualifications Revenue growth Managing customer accounts Teamwork Microsoft Excel Customer relationship building Microsoft Outlook Customer retention Sales Marketing Identifying new business opportunities Largest number of clients managed simultaneously in a customer support role (More than 10 clients) Bachelor's degree in business Mid-level Client relationship development 3 years Managing clients in a customer support role Bachelor's degree in marketing Business development Driver's License Bachelor's degree Task prioritization Face-to-face client meetings Business Account management Leadership Communication skills Full Job Description About the

Role:

The Customer Success Manager (CSM) is responsible for building strong client partnerships and ensuring every customer's experience exceptional service, engagement, and value. Acting as the face of Five Star across all business lines — Markets, Vending, Dining, and Refreshment Services — this role focuses on client retention, satisfaction, and organic growth through proactive relationship management and solution-driven collaboration with operational teams.

Key Responsibilities:

Develop and maintain long-term customer relationships through consistent communication and on-site visits. Serve as the primary point of contact for all client needs and ensure issues are resolved quickly and professionally. Partner with operations and regional leadership teams to ensure customer satisfaction, performance excellence, and service consistency. Identify opportunities to expand relationships by introducing additional Five Star services and solutions. Support sales and retention goals by assisting with new account development, same-store growth, and profitability initiatives. Conduct regular client site visits to ensure company standards and contractual commitments are met. Document all client interactions, feedback, and action items accurately and share updates with division management. Represent Five Star at conferences, meetings, and events as needed, including occasional overnight travel. Promote and uphold Five Star's values — Discipline, Leadership, Integrity, and Community — in every customer interaction.

Qualifications:

Bachelor's degree in business, Marketing, or a related field preferred; equivalent experience considered. Minimum of 3 years of experience in customer success, account management, or sales, ideally within a service-oriented industry. Proven track record of achieving client satisfaction, retention, and revenue growth goals. Strong interpersonal, communication, and problem-solving skills with the ability to present to groups and leadership. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Ability to work independently, handle multiple priorities, and operate with a sense of urgency. Willingness to travel regionally and stay overnight as required. Willing to undergo a background check. Willing to undergo a drug screen.

What We Offer:

Competitive base salary: Starting at $65,000.

Quarterly Retention Bonus:

Up to $8,000 annually based on customer retention (96-100%) Incentives for

Growth & Retention:

Pricing incentive up to 2.25% of unit revenue growth above CPI goals (uncapped potential) Micro Market conversion bonuses ($200•400 per installation) RFP/Rebid commissions up to 2% on retained accounts Water program and ATM installation incentives Placement Commissions (Paid Monthly)•Refreshment Services Only $50 per Inline Water Filtration Unit installed $100 per Open Brew to Single Cup Conversion $100 per

Bevi Flavored Water Unit Installed Vehicle/Car Program:

Weekly allowance between $108•132 based on MPG Up to $3,300 annual vehicle maintenance reimbursement (to include insurance reimbursement) Additional $0.10/mile reimbursement for business miles over 15,000

Benefits:

Comprehensive health, dental, and vision insurance 401(k) with company match, paid time off, and holidays A collaborative, growth-driven culture that rewards initiative and results

EEO Statement:

Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage veterans and individuals with disabilities to apply.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Health savings account Paid time off Paid training Professional development assistance Retirement plan Vision insurance Application Question(s): This position will require a very heavy load of travel to visit customers and clients. Are you comfortable with early start times, late days, or weekend coverage when required? Can you ensure consistent and reliable transportation for this role? This position requires about 10% overnight travel. Are you able to do overnight travel? Are you comfortable and knowledgeable with using emails, Microsoft office, computers, electronics etc.? Have you ever created or built proformas? Have you built strong relationships with customers and clients in your previous roles before? How many years of customer facing positions/jobs have you had?

License/Certification:

Driver's License (Required)

Work Location:

In person