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Job Description
Client Success Manager-Healthcare SaaS at Claire Myers Consulting Client Success Manager-Healthcare SaaS at Claire Myers Consulting in FRANKLIN, Tennessee Posted in about 6 hours ago.
Type:
full-time
Job Description:
Department:
Client Success Reports To:
Director of Client Success Location:
Franklin, TN Founded in 2011, our client provides a consumer-facing, two-way mobile messaging platform that drives compliance, increases engagement, and enables real-time communication. Their cloud-based technology helps organizations streamline communication through automation, messaging, surveys, and client outreach across industries, including healthcare, HR, education, and more. They are adding a Client Success Manager to support the firm.
Responsibilities:
Own the client relationship end-to-end, from implementation through long-term success and retention Lead client onboarding and implementations from kickoff through go-live, ensuring alignment on goals, timelines, and success criteria Configure the platform based on client workflows, including integrations, data migration, campaign setup, and testing Deliver training sessions (live and recorded) and continuously enhance training materials based on client feedback and outcomes Serve as the primary point of contact post-implementation, managing ongoing client relationships and success initiatives Conduct regular client check-ins and success reviews, ensuring continued value realization and satisfaction Monitor client usage and adoption, identifying trends, gaps, and opportunities to improve engagement Provide data-driven insights and recommendations to internal teams to support retention, expansion, and long-term success Manage multiple client projects simultaneously, maintaining timelines, documentation, and clear communication Continuously evaluate and improve onboarding, training, and client success processes, bringing forward new ideas and best practices Act as a voice of the client internally, identifying trends, feedback, and opportunities to enhance the product and client experience
Qualifications:
3+ years of experience in SaaS implementation, client success, account management, or onboarding Proven ability to manage client relationships end-to-end, from onboarding through ongoing support Strong training and client enablement experience, including designing and delivering client-facing programs Ability to analyze usage/adoption data and translate insights into actionable recommendations Strong organizational and project management skills, with the ability to manage multiple clients simultaneously Experience leading client calls and managing stakeholder expectations Comfortable with technical concepts such as integrations, data imports, and system configurations Experience developing or improving onboarding materials, training programs, or internal documentation Familiarity with CRM or client success tools (e.g., Zoho, Grafana) preferred Experience in healthcare technology or regulated environments (HIPAA) is a plus
