Branch Administrator

Job Overview We are seeking a dedicated and enthusiastic Maintenance Branch Admin to join our dynamic team. In this role, you will be the first point of contact for our maintenance, pool and irrigation clients, providing exceptional support and ensuring customer satisfaction. Your ability to communicate effectively and handle inquiries with professionalism will be key to your success. This position is ideal for individuals who thrive in a fast-paced environment, possess strong problem-solving skills and thrive as a servant leader. Duties Provide outstanding customer support through various channels including phone, email, and chat. Assist customers with inquiries regarding products and services, ensuring a positive experience. Maintain accurate records of customer interactions and transactions through data entry. Utilize Aspire Business Management Software to maintain accurate records of customer interactions and transactions through data entry. Demonstrate excellent phone etiquette while communicating with clients. Collaborate with team members to resolve complex issues and improve client interactions and service delivery. Conduct analysis of customer feedback to identify areas for improvement in service quality. Manage our irrigation, lighting, and pool maintenance and service schedule and lead with a mantra of no surprises. Manage new client onboarding process ensuring a great experience for the client and setting both them and the team up for success. Provide support and task management throughout the annual renewal process. Proactively manage and identify process improvement initiatives through our customer satisfaction surveys. Requirements Strong communication skills in English; bilingual or multilingual abilities are highly desirable. Previous experience in customer service or client services. Proficiency with Aspire or any ERP and general computer skills. Ability to perform data entry tasks efficiently with attention to detail. Experience in sales or outbound calling is a plus. Excellent typing skills with the ability to manage multiple tasks simultaneously. Strong analytical skills to assess customer needs and provide effective solutions. A positive attitude, patience, and empathy when dealing with customers. Experience with SMS experience is a plus. Milosi offers a competitive benefits package for full-time employees, which includes: Health Insurance (100% Employee Paid) Vision Insurance Dental Insurance Competitive Profit-Sharing Program 401(k) Retirement Plan with Employer Match up to 4% 8 Paid Holidays Paid Time Off (PTO)

Professional Growth & Advancement Opportunities Core Purpose:

Lets Grow Beautiful Together Core Values:

Safety First Details Matter We Do What We Say We Listen Because We Care Create and Innovate We are proud to be recognized as a Tennessean Best Place to Work, a testament to our culture of integrity, collaboration, and dedication to our people and clients. At Milosi, you will find more than a job you will discover a supportive, familyoriented environment where your talents are valued, and your career can thrive. Our team is united by a shared passion for creating remarkable outdoor spaces and delivering an unmatched client experience. If you are driven, teamfocused, and ready to grow with an awardwinning company, Milosi is the place for you. Join us as we strive to deliver exceptional service and build lasting relationships with our customers! Lets grow beautiful together. Equal Opportunity Employment Statement We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, Offered compensation: $55,000/yr - $65,000/yr