Customer Service Manager

Job Overview We are seeking someone to join our Management Team. This role is to oversee and provide training and development for the daily operations of the customer service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department's progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees. To ensure that customers feel supported, they work closely with other department heads to develop an understanding of their corporation's products and services to provide better leadership to their employees and their effectiveness. Their job is to work with and train customer service staff members, brainstorm ways to streamline the customer service process and host meetings with their team to answer questions or implement new department policies. They will also communicate directly with customers.

Duties & Responsibilities:

A Customer Service Manager is responsible for ensuring the satisfaction of customers at all times. They typically have the following duties and responsibilities: Train & develop in proper customer service techniques Supervising the daily operations of the customer service department Creating a reliable customer loyalty program Setting customer service goals for team members and helping them reach those goals Interacting with customers and handling customer queries and complaints in a timely manner Maintaining relationships with customers Making weekly and monthly reports and surveys Staying current on the latest product

Skills & Qualifications:

Customer Service experience Leadership skills Written and verbal communication skills Problem-solving skills Negotiation skills Patience, compassion and empathy A passion for customer satisfaction Time management skills Good attendance and punctuality

Education Requirements:

A bachelor's degree is preferred, or comparable experience with business and management experience.

Experience Requirements:

A Customer Service Manager needs to have vast experience in handling customers' requests and issues in management roles and requires 5 years of experience in customer service and managerial or a supervisory position and experience in business administration and e-commerce.

Pay:

$40,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Vision insurance Application Question(s):

APPLICANTS MUST PASS A DRUG TEST BEFORE BEING OFFERED A POSITION.

Do you have experience in Customer Service Management, as described in the Job Description?

Work Location:

In person