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Service Call Coordinator
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PATTERSONS HOME APPLIANCE CENTER
Rockwood, TN (In Person)
$34,320 Salary, Full-Time
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Job Description
Pattersons Inc is an Equal Opportunity Employer. Pattersons Inc. does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need. Overview We are seeking a dynamic and highly organized Service Call Coordinator to join our team! In this vital role, you will be the first point of contact for our clients, managing service requests with professionalism. Your energetic approach will ensure seamless communication between customers and service technicians, driving customer satisfaction and operational efficiency. If you possess excellent communication skills, and enjoy multitasking, this is the perfect opportunity to make a positive impact! Duties Always maintain a safe work environment and take into consideration Maintains knowledge of computer software systems and other technology systems. Contact customers and schedules appointments for service on appliances. Answer phone calls from customers professionally and respond to customer inquiries and complaints. Routing inbound calls to the appropriate resources. Build a positive relationship with customers. Create Service Tickets and follow through to make sure they are completed accurately and in a timely manner. Completes/ required training in the expected time-frame and participates in ongoing learning opportunities. Training may require off-site and overnight travel. Adheres to company policies/procedures and protocols Performs other duties as assigned. Qualifications Must be available to work Monday through Saturdays as necessary Must be willing to work as a team player Must have great communication skills verbally/ written Strong computer skills Positive attitude and willing to learn Able to multitask calmly and efficiently Must have a pleasant demeanor Physically able to perform tasks that may require prolonged standing, sitting and other activities necessary to perform job Join us as a Service Call Coordinator and be a key player in delivering outstanding service experiences! Your energy, communication and organizational talent will help us build lasting relationships with our clients while supporting our operational goals.