Farm Equipment Dealership - Parts & Service - Customer Coordinator

About Us:

We are a growing, fast-paced equipment business looking for a versatile and highly organized Equipment Operations Coordinator to join our tight-knit team. Because we are a small business, this is a "wear many hats" role where no two days are exactly the same. We need a proactive problem-solver who can keep our parts, service, and customer support systems running efficiently.

The Role:

This position is the glue that holds our operations together. You will be our primary customer buffer, handling the administrative side of service and warranties, and ensuring our customers get the support they need. You won't be turning wrenches, but you do need general equipment knowledge to talk knowledgeably with our customers and technicians.

Key Responsibilities :

Parts & Service Management:

Order parts, manage inventory flow, and handle the office and administrative side of service and warranty claims.

Customer Support :

Act as the primary point of contact for customers. Answer questions, follow up on equipment-related issues, and ensure a smooth, efficient customer experience.

Sales Assistance:

Help sell parts and service, and occasionally assist in showing customers new equipment units.

Operational Support:

Help put out daily "fires," troubleshoot bottlenecks, and occasionally assist out on the auction yard with equipment when needed.

System Efficiency:

Continuously monitor and improve our customer support and service systems to ensure maximum efficiency.

What We're Looking For:

Equipment Knowledge:

General understanding of heavy/agricultural/construction equipment (you don't need to be a mechanic, but you need to know the terminology and how things work).

Communication Skills:

Excellent interpersonal skills with the ability to talk knowledgeably and professionally to folks from all walks of life.

Problem Solver :

A proactive mindset with the ability to put out fires and manage multiple priorities in a fast-paced environment.

Organized & Detail-Oriented:

Strong administrative skills to handle warranties, parts ordering, and follow-ups effectively.

Team Player:

Willingness to pitch in wherever needed to help the business succeed.

Pay:

$15.00 - $25.00 per hour

Benefits:

Health insurance

Work Location:

In person