Customer Experience Supervisor

Customer Experience Supervisor Farmers Branch, TX Job Details Full-time Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Referral program Qualifications Mid-level Patient service Supervising experience Continuous improvement Decision making Organizational skills 1 year Escalation handling Call center management Team motivation (leadership skill) Full Job Description Lead With Purpose. Grow With Impact. Step Into Healthcare Leadership at Serenity. If you've ever wanted a career that truly makes a difference — one where your leadership directly impacts people's lives — Serenity Healthcare is where your next chapter starts. We're transforming what mental wellness feels like, and we're looking for leaders who want to be part of something meaningful. No Healthcare Experience? Perfect. We don't hire for medical expertise — we hire for heart, drive, and leadership. If you know how to motivate a team, hit goals, elevate others, and keep operations smooth and steady, you already have what it takes. We'll teach you everything else. Customer Experience Supervisor | Las Colinas, TX As a Call Center Supervisor, you'll lead the team that is often the first voice of hope for our patients. Your leadership sets the tone — calm, compassionate, organized, and confident. You'll coach your team, support them through challenges, and ensure every caller feels heard, respected, and cared for. What You'll Do Lead a high-performing team delivering concierge-level patient support Coach with intention — accountability, honest feedback, personal growth Handle escalations with empathy and solutions-first thinking Use performance metrics to elevate team results and drive outcomes Maintain world-class service standards that make a real difference for patients What You Bring 1+ year experience supervising customer service teams Experience in a call center environment is a strong plus Passion for helping people — patients and teammates A track record of hitting goals and improving performance Clear, confident communication and strong decision-making Ability to stay cool under pressure and adapt quickly when needed A results-driven mindset with a focus on continuous improvement Why You'll Love Working Here A culture built on excellence, growth, and genuine impact Competitive pay based on experience Serious career growth in a rapidly expanding organization Premium benefits: We cover 90% of medical, dental & vision 401(k) because your future matters 10 PTO days + 10 paid holidays (15 PTO days after your first year!) Referral bonuses for bringing more talented people into our mission Who We Are Serenity Healthcare empowers patients using innovative, FDA-cleared technology and evidence-based treatments that help people reclaim their lives — especially when other options haven't worked. Our mission is hope, healing, and real results. Serenity Healthcare is an equal opportunity employer. Employment is contingent upon successfully completing a criminal background check and drug screen.