Customer Service Manager

Customer Service Manager Hartung Glass - 3.4 Farmers Branch, TX Job Details Full-time 1 hour ago Benefits Profit sharing Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Fabrication Managing customer accounts Team management Productivity software Cross-functional collaboration Cross-functional communication

Full Job Description Description:

Hartung Glass Industries is seeking an experienced Customer Service Manager to lead our Dallas customer service team. This role is responsible for overseeing CSR operations, managing customer order flow, supporting production coordination, and driving service excellence within a fast-paced glass fabrication environment. This is not an entry-level customer service role. We are looking for someone who understands glass fabrication, thrives in operational environments, and can lead a team while balancing customer expectations, production timelines, and business priorities. Basically, someone capable of surviving the beautiful chaos humans create when custom glass, scheduling, and deadlines collide.

What You'll Do:

Lead and manage Customer Service Representatives (CSR team) Oversee order entry, scheduling coordination, and customer communication Ensure accuracy of orders, pricing, specifications, and delivery timelines Partner closely with production, logistics, and sales teams Resolve escalated customer concerns professionally and efficiently Monitor workflow and maintain accountability within the department Train, mentor, and develop CSR personnel Improve processes that support operational efficiency and customer satisfaction Maintain strong knowledge of fabricated glass products and capabilities

Requirements:

What We're Looking For:

Previous leadership experience managing customer service or order management teams Strong knowledge of glass fabrication products and processes Experience within the architectural glass, glazing, manufacturing, or fabrication industry strongly preferred Ability to read and interpret customer specifications and production requirements Strong organizational and communication skills Experience handling high-volume orders and customer accounts Ability to work cross-functionally in a fast-paced manufacturing environment Proficiency with ERP/order management systems and Microsoft Office Why Hartung Glass? Competitive compensation Quarterly profit sharing 401(k) with company match Medical, dental, and vision coverage Paid holidays and PTO Career growth opportunities Stable, established company with nearly a century of industry leadership If you understand customer service, fabrication operations, and how to keep both customers and production teams aligned without setting the building on fire emotionally, we'd like to speak with you. Apply today to join one of North America's leading glass fabricators! Hartung Glass Industries is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.